Customer Service Associate

Customer Service Associate

Our client, a leader in the financial services and fintech industry, is seeking Customer Service Associates to join their dynamic team. In this role, you will support clients and customers through multiple communication channels, ensuring a positive and professional experience. The ideal candidate demonstrates patience, strong communication skills, and adaptability qualities that align with the fast-paced, evolving nature of this organization.

Location: Lehi, UT (until March), then Sandy, UT

Pay Range: $19–$21/hr

Shift: Training: First 2 weeks, and Nesting 1-2 weeks, 7:00 AM–4:00 PM (1-hour lunch). After training schedule: 3 associates: 8:00 AM–5:00 PM, 4 associates: 9:30 AM–6:30 PM

What's the Job?

• Handle customer inquiries via phone, email, and chat support channels
• Assist clients with account information, billing, and service-related questions
• De-escalate customer concerns with patience and professionalism
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to improve customer experience and support processes

What You'll Do

• Handle customer inquiries via phone, email, and eventually chat
• Assist clients with account information, billing, and service-related questions
• De-escalate customer concerns with patience and professionalism
• Maintain accurate records of customer interactions and transactions
• Collaborate with team members to improve customer experience and support processes

What's Needed

• 1–2 years of customer service experience preferred
• Comfortable working in a hybrid environment (Lehi and Sandy locations) with reliable transportation
• Proficiency in reading, writing, and speaking English; additional languages are a plus
• Strengths in adaptability, de-escalation, and a professional customer-focused attitude
• Ability to pass a background check; disclose any issues from the last 10 years

What's in It for You

• Opportunity to work in a fast-paced, innovative financial services environment
• Competitive pay rate aligned with local market standards
• Potential for growth and advancement within the organization
• Supportive team environment with comprehensive training
• Engagement in a meaningful role supporting clients and customers

Upon completion of waiting period associates are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.