Customer Service Representatives

Hybrid Customer Service Representative

Location: Salt Lake City, UT Pay: $17.00/hr. + monthly bonus incentives Monday-Friday 8:00am-5:00pm Hybrid Schedule: 4 days WFH, 1 day in office

About Us: We are a nationally recognized professional association dedicated to supporting healthcare professionals. Our mission is to empower members through education, training, certification, and networking, helping them grow their careers and make a meaningful impact in the healthcare field. We value teamwork, integrity, and professional growth, and we are committed to fostering a collaborative and rewarding workplace where employees are supported, challenged, and given opportunities to thrive.

The Opportunity

Do you love helping others and creating positive experiences? We're looking for a hybrid Customer Service Representative who's enthusiastic, dependable, and eager to make a difference. In this role, you'll be the first point of contact for our members providing exceptional service, solving problems, and guiding them as they grow their professional paths. This is a great opportunity to join a stable, mission-driven organization where you can build your skills, grow your career, and enjoy a healthy work-life balance.

What You'll Do

• Be the voice of our organization and respond to member inquiries with professionalism and care.
• Help members with billing updates, profile changes, and certification applications.
• Guide members through our website, training programs, and certification processes.
• Recommend products and services that align with members' goals.
• Handle payments accurately and maintain confidentiality at all times.
• Build strong relationships with members and help resolve concerns effectively.

What You'll Bring

• 1+ year of customer service experience (call center or similar preferred).
• Strong verbal and written communication skills.
• Ability to multitask across multiple systems and screens.
• A calm, empathetic, and solutions-focused mindset.
• Tech-savvy with basic computer proficiency.
• High school diploma or equivalent required.

Why You'll Love Working Here

• Comprehensive benefits: medical, dental, vision, 401(k), PTO, and holidays.
• Hybrid flexibility: 4 days remote, 1 day in-office each week.
• Career growth: training programs and clear advancement opportunities.
• Incentive pay: monthly bonuses for great performance.
• Vibrant culture: monthly team events, catered lunches, and a supportive atmosphere.
• Extras: onsite gym, stocked kitchen, and a welcoming environment.

PrincePerelson & Associates is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, veteran status, or any other protected class. Applicants must be authorized to work in the U.S.