Customer Support Specialistcategorycustomer Contact Centerjob Id2025 - 0030623locationgresham, OR, United Statesposting Start Date01/13/2026anticipated Posting End Date03/06/2026job Typefull Time

Customer Support Specialist

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

This position assists the operation managers with the management of daily activities over a group of representatives handling customer service/sales inquiries and issues via the telephone and/or e-mail.

Provides direction and guidance for Customer Services Center Representatives. Handles escalated and unresolved calls and resolves issues on the most difficult customer questions and on unusual and exception items. Monitors workflow ensuring that responses to customer inquiries are courteous, professional and timely.

Ensures compliance with applicable internal policies and procedures and with applicable regulatory requirements. Typically provides input for improvements/changes in overall site operations. Provides training, guidance and direction to customer service/sales staff and serves as a back-up to the Customer Service Managers as needed.

Basic Qualifications

• High school diploma or equivalent
• Three to five years of relevant experience

Preferred Skills/Experience

• Strong customer service/sales and problem-solving skills
• Knowledge of Cash Vaults and Lockbox experience
• Thorough knowledge of applicable services, products, systems, operations, policies and regulations
• Good organizational and time management skills
• Effective verbal and written communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Some experience as a senior level representative preferred

This role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days. This position is reporting to Gresham, OR.

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $24.18 - $32.21