Customer Experience Specialist - Corporate Payment Services - Remote Eligible

Job Title

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Provides high quality customer service to high value large Corporate and Government clients as well as CPS internal groups. Corporate and Government accounts are serviced on a green screen system. Advisors in this position must be familiar with all account authority levels and complete verification accordingly. The liability structure of the Commercial accounts is complex and based on who can do what at their respective authority level. Regulatory requirements for servicing Corporate/Government accounts must be known as well as familiarity of Sharepoint utilization as those requests are processed by other business lines and accuracy is crucial.

Typical duties may include responding to telephone inquiries, maintenance requests, and technical and accessibility issues. Researches, analyzes, and provides solutions that meet the customer's needs; resolving customer inquiries and problems on first contact; providing customers with account information; resolving or referring billing disputes; correcting payment errors; account maintenance; taking card, check or other orders; acting on lost or stolen cards/checks; and researching customer problems that could not be resolved during the initial contact. Advisor provides first level technical support such as online navigation assistance, log in assistance, and password reset functions. Review fraud prevention rules specific to transactions for each account and decision for potentially overriding the automated decline system.

Start Date and Training starts on Monday 5/18/2026

Hiring 20 Remote Full Time Agents

Pay: $20/hourly

Schedules:

• 7:45-8:00 a.m. CST
• 8:15-8:30 a.m. CST
• 9:00-9:15 a.m. CST
• 9:30-9:45 a.m CST
• 10:30-10:45 a.m. CST
• 12:30-1:30pm CST (You will receive a shift premium of 10% while assigned to this specific shift; only valid for CST and EST time zones)

Basic Qualifications:

• High school diploma or equivalent
• Typically at least 18 months of customer service or related experience

Qualified applicants must:

• Pass GSA Background check
• Have good knowledge of concepts, practices, policies and procedures of banking products and services
• Be proficient computer navigation skills using a variety of software packages including Microsoft Office applications
• Posses technical aptitude to assist with online navigation, password resets and accessibility
• Have good ability to identify and resolve/escalate problems
• Demonstrate good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
• Strong attention to detail and understanding of potential impact to the client relationship overall
• Adhere to Corporate and Government Regulatory requirements
• Utilized Sharepoint navigation and entry
• Strong ability to multi task and utilize multiple systems concurrently
• Posses effective written and verbal communications skills and ability to work across business lines to resolve customer issues
• Demonstrate ability to handle difficult customer calls
• Have effective telephone and interpersonal skills
• Have good problem-solving and negotiation skills

Location expectations: This role is designated as U.S. home-based remote.

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.