User Support Analyst

User Support Analyst

At Stout, we're dedicated to exceeding expectations in all we do - we call it Relentless Excellence. Both our client service and culture are second to none, stemming from our firmwide embrace of our core values: Positive and Team-Oriented, Accountable, Committed, Relationship-Focused, Super-Responsive, and being Great communicators. Sound like a place you can grow and succeed? Read on to learn more about an exciting opportunity to join our team.

The User Support Analyst will assist in the internal Information Technology Help Desk. He or she will be responsible for servicing of a range of user-centric equipment from desktop imaging to workstations to peripherals. This position will also require working with the CIO, IT Manager and IT Engineers to assist in developing an effective and workable framework for managing and improving the user experience. This role will start as a temp position with the potential to convert to a permanent role.

Major Duties and Responsibilities:

• Monitors Help Desk requests to ensure that urgent issues are being addressed in a timely manner
• Addresses complicated support issues
• Contributes to the installation, maintenance, and configuration of Stout workstations, office machines, and other technology devices
• Identifies, researches, and resolves high-level technical problems
• Works with staff to customize solutions and/or contacts vendors if needed
• Performs a variety of other complicated tasks requiring a wide range of creativity as well as being involved in other supplementary IT tasks

Qualifications:

• Familiar with a variety of IT concepts, practices, and procedures
• Ability to handle long term projects from beginning to end
• Ability to follow-through on multiple projects simultaneously
• Ability to communicate effectively with management and staff
• Detail oriented
• Team oriented individual
• Possesses good communication skills in order to assist the user support team
• Must possess a sharp learning temperament and keep abreast of the latest industry developments regarding new technologies and IT practices
• Knowledge of Client Operating Systems (current and previous version), Microsoft Office Suite (current and previous version), Microsoft SharePoint and other widely used productivity software and tools
• Knowledge and familiarity with desktop management toolsets, Microsoft O365, Local and Wide Area Networking

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job with or without reasonable accommodations.

• Required regularly to stoop, kneel, crouch, or crawl
• Required regularly to sit and walk
• Required occasionally to lift and/or move up 50 pounds
• Required to have specific vision abilities such as close vision and the ability to adjust focus
• This role requires in-office presence 5 days a week. If hired permanently, position will be hybrid with two mandatory in-office days as agreed upon with your manager; additionally, you may be required to be in office additional days if needed.

Education and/or Training:

Currently pursuing or has a 4-year degree in Computer Science, Information Technology, or another relevant field. Looking for someone with at least 2 years of experience in user support, help desk or IT related experience. Experience working in a professional services environment preferred.