Travel Customer Service Representative (CSR)

Travel Customer Service Representative

Polaris Pharmacy Services is an industry leader in both Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies across the country. We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members.

Job Description:

• Identify early warning signs of potential issues and problem solve
• Conduct customer training to support roll-out of programs and services
• Educate customers on utilizing key pharmacy programs and technology
• Build relationships with facility administration and staff
• Follow all applicable government regulations including HIPAA
• Other duties as assigned; job duties may vary depending on business needs
• Single point of contact for customers
• Customer focus visits
• Medication cart audits
• Medication room audits
• Medication cycle fill checks

Qualifications:

• Registered Pharmacy Technician or Med Tech Certificate
• High School Diploma or equivalent
• At least two years of experience in customer-facing positions
• Exceptional interpersonal skills using advanced verbal and written communications
• Strong problem-solving and organization skills
• Experience using Microsoft Word, Excel, PowerPoint, and Outlook
• Must be willing to travel, including overnight
• Access to a personal vehicle is necessary to perform the duties of this position.
• Ability to read, write, speak and understand the English language

Physical Demands:

• May sit or stand seven (7) to ten (10) hours per day
• The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently
• May be necessary to work extended hours as needed
• May lift and/or move up to 50 pounds

Work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role:

Holiday & PTO Policy:

• Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.
• Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.
• Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.

Benefits - for full time employees:

• Medical, dental, vision, and life insurance
• 401 (k) available for Part Time & Full Time EEs
• Short-term and long-term disability insurance
• Tuition reimbursement
• Personal Time Off (PTO)
• Competitive pay with annual performance reviews and merit-based raises
• Career growth potential
• Annual on-site voluntary flu vaccines
• Employee referral bonus program