Travel Customer Service Representative (CSR)

Travel Customer Service Representative (CSR)

Polaris Pharmacy Services is an industry leader in both Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies across the country. We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members.

Job Description:

Identify early warning signs of potential issues and problem solve

Conduct customer training to support roll-out of programs and services

Educate customers on utilizing key pharmacy programs and technology

Build relationships with facility administration and staff

Follow all applicable government regulations including HIPAA

Other duties as assigned; job duties may vary depending on business needs

Single Point of Contact for customers

Customer Focus Visits

Medication cart audits

Medication Room Audits

Medication cycle fill checks

Qualifications:

Registered Pharmacy Technician or Med Tech Certificate

High School Diploma or equivalent

At least two years of experience in customer-facing positions

Exceptional interpersonal skills using advanced verbal and written communications

Strong problem-solving and organization skills

Experience using Microsoft Word, Excel, PowerPoint, and Outlook

Must be willing to travel, including overnight

Access to a personal vehicle is necessary to perform the duties of this position.

Ability to read, write, speak and understand the English language

Physical Demands:

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job:

May sit or stand seven (7) to ten (10) hours per day

The employee is occasionally required to sit; climb or balance; and stoop, kneel, bend, crouch, walk, crawl intermittently

May be necessary to work extended hours as needed

May lift and/or move up to 50 pounds

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role

Holiday & PTO Policy:

Paid holidays are provided annually, with 6 days offered each year, along with 5 sick days.

Employees earn up to 10 PTO days each year, with rollover options and milestone bonuses.

Employees have the option to cash out up to 10 PTO hours each quarter for added financial flexibility.

Please note we are a long-term care pharmacy open 24-hours a day, 7 days a week. And schedules may change as determined by the needs of the business.

Benefits - for full time employees:

Medical, Dental, Vision, and Life insurance

401 (k) (available for Part Time & Full Time EEs)

Short-term and Long-term disability insurance

Tuition reimbursement

Personal Time Off (PTO)

Competitive pay with annual performance reviews and merit-based raises

Career growth potential

Annual on-site voluntary Flu Vaccines

Employee referral bonus program