Technical Solutions Consultant - Service Now ITSM / CSM - Remote Eligible

Solution Consultant

We are seeking an experienced and dynamic Solution Consultant to support our ServiceNow ITSM (IT Service Management), CRM (Customer Relationship Management), and ITOM (IT Operations Management) offerings. In this role, you will serve as a trusted advisor to potential clients, showcasing the value of our solutions, driving technical discussions, and enabling successful sales engagements. This position is 100% work at home.

Your Responsibilities

• Collaborate with sales teams to understand client needs and propose tailored solutions using the ServiceNow ITSM, CSM, and ITOM platforms.
• Conduct compelling product demonstrations, proof of concepts (POCs), and technical presentations to showcase the value of ServiceNow solutions.
• Engage with client stakeholders, including technical teams and executive leadership, to identify challenges and align ServiceNow capabilities with business goals.
• Design solution architectures and workflows, highlighting how ServiceNow can streamline processes and address client pain points.
• Collaborate with the sales and delivery teams to create technical documentation, solution proposals, and responses to RFPs/RFIs.
• Stay updated on the latest ServiceNow platform features, capabilities, and market trends to ensure solutions meet evolving client needs.
• Support client workshops, discovery sessions, and technical deep dives to build confidence in ServiceNow solutions.
• Collaborate with internal teams to ensure alignment between proposed solutions and delivery capabilities.
• Act as a technical liaison between clients and internal teams during the pre-sales process, addressing questions and concerns promptly.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience.
• Minimum of 5 years of experience in pre-sales or technical consulting roles, with a strong focus on ServiceNow ITSM, CSM, and ITOM products.
• Demonstrated ability to design and present complex technical solutions clearly and compellingly.
• Expertise in ServiceNow platform capabilities, including workflows, integrations, and customizations.
• Solid understanding of ITIL frameworks and ITSM best practices.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage technical and business audiences.
• Strong problem-solving skills and a client-first mindset.
• Experience in pre-sales for SaaS platforms or cloud-based solutions.
• Familiarity with integration technologies such as REST/SOAP APIs and data transformation tools.
• Experience with Now Assist and Creator Assist
• Experience with integrating common telephony cloud solutions (e.g. Genesys, Amazon Connect, etc.)
• Experience working with monitoring tools and strategies related to ITOM.
• Project management experience or certification (e.g., PMP, Agile/Scrum certifications).

Certifications (Required):

• ServiceNow Certified System Administrator (CSA)

Certifications (Preferred):

• ServiceNow Certified Application Developer (CAD)
• ITIL Foundation Certification (v3 or v4)
• ServiceNow Certified Implementation Specialist - ITSM
• ServiceNow Certified Implementation Specialist - CSM
• ServiceNow Certified Implementation Specialist - ITOM

Soft Skills

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer