Technical Account Manager, Play Partnerships, Global Business Consulting

Technical Account Manager (TAM)

This role may also be located in our Playa Vista, CA campus.

Applicants in the County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 5 years of experience troubleshooting technical issues for internal/external partners or customers.
• Experience in either system design or reading code (e.g., Java, C++, Python).

Preferred qualifications:

• Master's degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• 8 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• 8 years of experience with data analysis and SQL/MySQL.
• 8 years of experience in a customer-facing role.
• 8 years of experience in operations management (i.e., process improvement, operational reviews, optimizing workflows, etc.).
• 8 years of experience working with Unix or Linux operating systems/commands.

The Global Business Consulting (GBC) team identifies growth opportunities in partners' products and markets, and uncovers improvement opportunities through technical integration and product adoption. As a part of GBC, Technical Account Managers (TAM), you will be a part of technical consultants and relationship managers. You will have an understanding of the connection between partners' business and technical needs, and collaborates closely with internal Google Play product and engineering teams to prioritize and bring innovative technical solutions to drive partner business success.

As a Technical Account Manager (TAM), you will draw on your technical acumen and partner-facing skills to help partners build successful mobile apps and games on Google Play and the Android platform. You will own and cultivate relationships with executive technical leaders at partner organizations, develop an understanding of the partners' business needs and translate them into well-defined technical requirements and solutions.

You will regularly consult with internal teams to exercise broad and technical knowledge in translating commercial business models/needs into technical solutions for partners. You will also utilize your relationship management skills, technical credibility and partnerships insights to mobilize the right level of internal resources such as product analysts, product specialists, product management and engineering, and operational support teams to deliver excellent partner care.

The US base salary range for this full-time position is $147,000-$216,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Responsibilities:

• Provide technical guidance, timelines, milestones and best practices to mobile app and game developers to accelerate and de-risk product adoption.
• Create custom and repeatable solutions through partner requirements gathering and mapping, solution strategy formation, scoping, development and testing.
• Collaborate with product and engineering teams to validate high complexity product bugs and drive towards resolution.
• Engage partners in business growth opportunities enabled by new feature rollouts and technical optimizations.
• Develop best practices and assets based on learnings from partners engagements to help support and scale initiative.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.