Technical Account Manager I

ISG Technology Job Opportunity

At ISG Technology, we’re unlocking possibilities for our clients by providing IT services that help drive business growth. We’re freeing them from the burdens of day-to-day IT maintenance, securing their networks, protecting their data and helping them design, implement and manage their IT infrastructure. And we’ve been doing it for over four decades.

Join in on the success as part of the Twin Valley Family of Companies and a fourth-generation family business, ISG Technology has grown and evolved into a recognized leader in the Midwest by aligning our success with the long-term success of our clients. We are consistently recognized in CRN’s Top Managed IT Service Providers in the nation, most recently as part of the Security 100 for excellence in managed security offerings.

But all those accolades take second stage to our Customer Satisfaction Scores (CSAT), which have consistently been 97% while our Net Promoter Score is 70, compared to the industry average of 47. If you’re the @type that takes pride in providing world-class support, you may have what it takes!

Qualifications

You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company

You embrace change and have the resilience required to continually improve yourself

You can think creatively and can adapt to evolving situations

You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction

You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor

You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis

You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment

You are humbly confident and use your knowledge to build confidence without being a??know-it-all.?

Exercise solid leadership skills combined with strong business acumen, excellent communication skills, and in-depth analytical capabilities

As a successful employee, you will demonstrate the following professional skills as you carry out your position:

Oral Communications?? Speak clearly and persuasively in positive and negative situations; respond well to questions; demonstrate group presentation skills and participate in meetings

Written Communications?? Write clearly and informatively, edit work for spelling and grammar; present numerical and statistical data effectively and read and interpret written information

Leadership?? Lead people and get results through others in a positive and inspiring manner

Management?? Organize and manage multiple priorities

Interpersonal Skills?? Maintain confidentiality; keep emotions under control; listen well

Strategic Thinking?? Develop strategies to achieve organizational goals; analyze market and competition; identifies external threats and opportunities and adapts strategy to changing conditions

Planning and organization?? Prioritize and plan work activities; use time efficiently; plan for additional resources; set goals and objectives; organize or schedule other people and their tasks

Professionalism?? Approach others in a tactful manner; react well under pressure; treat others with respect and consideration regardless of their status or position; accept responsibility for own actions; follow through on commitments

You will meet the following educational, licensing, certification and work experience requirements:

Bachelor’s Degree or equivalent experience required

Experience in Technical Operations function, including solid experience dealing with customers, and internal teams, typically gained over 4-6 years required

Minimum 2 years’ experience in an external or internal customer service delivery position

Have a working knowledge of Microsoft Office Suite (Word, Excel and Outlook)

Hold and maintain a valid driver’s license; driving record must meet the criteria of ISG’s insurance carrier for acceptance of coverage

We believe it’s important to take time outside of work to spend time with family and keep the wind in our sails

We’re inclusive and create activities that align with people’s interests and passions

We pride ourselves in meeting high-pressure challenges

We never quit and demonstrate the ability to see daunting assignments through successfully

We demonstrate courage in having crucial (and sometimes ‘tough’) conversations

We are reliable and highly accountable in our use of systems and tools

We’re creative thinkers who can adapt to evolving situations