Technical Account Manager

Technical Account Manager

Rockwell Automation is a global technology leader focused on helping the world\'s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better. We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that\'s you we would love to have you join us!

The Technical Account Manager (TAM) is an important member of the Application Support Managed Services Team. The TAM monitors technical issues and uses all means available to deliver a quick response for assigned customers. You will need to navigate defined process and think creatively to ensure that their customers see the value in the support they receive. You will also be responsible for delivering the results of their efforts through business reviews delivered through the Application Support contract.

Technical Account Management team is a specialized group within the Application Support organization that focuses on providing support and personalized attention to Rockwell Automation largest customers and being customer advocates within Rockwell Automation. The TAM is a customer relationship management service role. The TAM ensure high levels of customer satisfaction through delivery and coordination of services targeted at the development of long-term, trusted relationships between the customer and RA. The TAM facilitates a technical support focus on customer issue prevention and resolution and on project-based support requirements.

You will report to our Sr. Manager, Application Support and work hybrid out of Mayfield Heights, Ohio or Milwaukee, Wisconsin.