Technical Account Manager (4696)

Technical Account Manager

SMX's State and Local Government Group is seeking a Technical Account Manager to play a critical role in solidifying, growing and delivering the State & Local business within its own service offering while offering complementary technologies and expertise to the greater SMX business. This leader will take ownership of the strategic vision supporting the State & Local client portfolio and greenfield new opportunities within the group. The successful candidate will work very closely within their focused community and leverage relationships to maintain current contracts and expand into new areas of growth. The ability to drive growth, build relationships and teams, as well as actively portray technology solution offerings is essential. This position is based in New England (RI, CT or MA) and will be remote with frequent on-site customer visits.

Critical Attributes:

Proven leadership in driving technology and process adoption
Expertise with an applications and consultative, solutions-selling framework
Track record of building and maintaining customer relationships
Ability to align with sales, marketing, and execution teams to deliver positive outcomes

Essential Duties & Responsibilities:

Provide technical support for customers to support pre-sales and post-sales processes
Analyze customer needs and recommend solutions, upgrades and/or additional features to improve system performance, reduce errors or realize cost efficiencies
Lead winning proposals throughout entire process from Statement of Work and proposal development through award; where required track project delivery and financial performance
Create business solutions to meet customer requirements across diverse technologies, delivery, contract and pricing models; provide hands-on technical assistance and training to customers
Establish and maintain working-level and C-level relationships across the target portfolio to include customer, partner, and industry organizations
Utilize company and/or client portal, hardware management tools, and help desk ticket systems to oversee, audit and help resolve client issues
Act as the support escalation point for assigned clients, and oversee issue and inquiry resolutions to ensure client satisfaction
Gather and provide client feedback to internal product and engineering teams, acting as a voice for the customer to help shape product development
Enter, maintain and report on opportunities within the corporate sales tracking platform

Required Skills & Experience:

Bachelor's Degree in a technical or business-related discipline, or the equivalent combination of education, professional training, or work/military experience
Minimum of 12 years of experience with 3-5 years of experience in the State & Local space working with CIOs, CTOs, program managers and other stakeholders
Demonstrated technical acumen to bridge the gap between customers, technology providers and technical solutioning and implementation teams
Hands-on experience working with leading technology providers including AWS, Microsoft Azure, and leading-edge platforms and technologies
Outstanding communication skills with the ability to ensure the highest quality articulation of new strategies and tactics for the marketplace
Self-starter; demonstrated experience in managing and completing tasks on time; comfortable in both individual contributor and team leader roles
Manage multiple tasks simultaneously across the acquisition life cycle
Strong communication and presentation skills with the ability to translate client mission needs into business opportunities
Demonstrated ability to build relationships and work as part of a highly dynamic team

Desired Skills & Experience:

Knowledge of process improvement techniques and ability to direct improvement initiatives
One or more technical certifications is a plus