Supervisor, IT Retail Tech Services

Retail Systems Team Supervisor

At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and, most importantly, our Associates. In fact, we see a day when each will say, "I can't live without them."

Our SpartanNash family of Associates is 20,000 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists. Each of them plays an integral role in SpartanNash's People First culture, Operational Excellence and Insights that Drive Solutions. Ready to contribute to the success of our food solutions company?

Location: 537 76th St Sw - Byron Center, Michigan 49315

Job Description

This position is responsible for supervising the Retail Systems Team (RST) and Depot Team across all geographic areas where SpartanNash operates retail stores. These teams are tasked with maintaining in-store IT hardware and systems, as well as supporting operations through inventory management and parts supply. The supervisor ensures both teams are properly trained, well-equipped, and consistently deliver professional, high-quality service to our retail customers. Additionally, the supervisor oversees all supplies, parts, and inventory required to support the team and its projects.

Here's what you'll do:

• Manage & coordinate your teams schedules based on service calls, project workloads, & PTO requests, both scheduled & un-scheduled.
• Oversee and maintain accurate tracking of all retail hardware inventory located in area, including equipment used in labs and training environments.
• Lead the end-to-end process for procurement, staging, deployment, and disposal of hardware for retail store projects and ongoing support needs
• Source and order supplies at the best value, balancing cost-effectiveness with quality and reliability.
• Manage remodel & upgrades projects within your area of responsibility, which includes assigning resources, site visits, determining equipment needs based off store drawings & putting a budget together for the projects of hardware needs & resource hours.
• Set strategic direction and manage team goals, performance, and budget in alignment with organizational objectives.
• Coach, mentor, and develop team members and emerging leaders to enhance service quality and operational effectiveness.
• Support daily operations by facilitating training, troubleshooting field issues, and handling administrative tasks like timecard approvals.

Here's what you'll need:

• Bachelor's Degree (Required) in Computer Science, Information Technology or related field or equivalent combination of education and/or experience.
• Five years retail Information Technology/applications support and/ or development experience.
• Strong written and verbal communications skills.
• Demonstrated expertise within assigned area of discipline including analysis, troubleshooting, liaison with other teams, finding solutions to problems that require creative thinking.
• Must be able to develop effective working relationships with associates at various levels of the organization and with external customers/vendors.
• Strong analytical, problem solving and decision-making skills.
• Demonstrated project management and effective coaching, mentoring and leadership skills.
• Ability to organize and prioritize workload, supervise multiple concurrent projects and teams, and lead through influence and delegation.
• Ability to travel up to 20% as needed.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. If you require assistance or an accommodation of any kind to complete an application, please contact us at recruiting@spartannash.com.