Strategic Account Manager

Strategic Account Manager

Pay: $31 per hour

Job Type: Temp-to-Hire

Schedule: Hybrid 2 days work from home/3 in office

Location: Lawrenceville, GA

Staffing Partner: Kelly Services

To Apply: Please send resumes to Christine at chrc511@kellyservices.com

Role Overview

The Strategic Account Manager (SAM) is responsible for managing a select portfolio of high-value customers with strong potential for multi-product adoption. This role delivers a premium customer experience and positions the organization as a trusted strategic partner-not just a vendor. The SAM will lead business reviews, act as a solution consultant, and drive growth through proactive engagement, upsell opportunities, and seamless renewals.

Core Mission

Deepen Customer Relationships: Build trust and loyalty through proactive, value-driven interactions.

Drive Growth: Identify and execute upsell and cross-sell opportunities to maximize account potential.

Ensure Retention: Manage renewals with precision to maintain and grow recurring revenue.

Key Responsibilities

Renewal Management

Proactively manage the renewal process for a small, strategic subset of accounts.

Ensure timely and successful contract renewals with minimal friction.

Collaborate with internal teams and partners to resolve issues impacting renewal success.

Customer & Partner Engagement

Conduct regular business reviews to understand customer goals and challenges.

Act as a solution consultant, aligning product offerings with customer needs.

Reinforce solution value and position the organization as a long-term strategic partner.

Growth Initiatives

Identify upsell and cross-sell opportunities during renewal cycles and business reviews.

Develop tailored proposals to expand product adoption and share of wallet.

Data & Insights

Maintain accurate records of renewal status, customer interactions, and upsell outcomes in CRM systems.

Analyze renewal trends and provide actionable insights to improve retention and growth strategies.

Performance Accountability

Achieve or exceed renewal rate and upsell targets.

Contribute to overall customer satisfaction and long-term account health.

Qualifications

Proven experience in account management, customer success, or solution consulting within SaaS or technology environments.

Strong business acumen with the ability to conduct strategic business reviews.

Excellent communication and relationship-building skills.

Proficiency with CRM tools and data-driven account planning.

Ability to manage multiple priorities in a fast-paced environment.

Why Join Us?

This temp-to-hire opportunity offers the chance to make an immediate impact while positioning yourself for long-term growth. You'll build meaningful customer relationships, influence strategic decisions, and contribute directly to customer success and revenue growth-all while working with Kelly Services, a trusted leader in workforce solutions.

Interviews are happening NOW, send resume to chrc511@kellyservices.com

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.

Get a complete career fit with Kelly ®.

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.