Strategic Account Manager

Strategic Account Manager

The Strategic Account Manager (SAM) is responsible for building and maintaining best-in-class communication and service with assigned strategic accounts. Acting as the primary point of contact, the SAM manages customer relationships across the product lifecycle-from quoting and contracting through program execution and long-term revenue planning. This role ensures alignment between customer expectations and internal manufacturing sites while supporting growth through strategic planning, forecasting, and business development execution.

The SAM collaborates with Business Development Managers (BDMs), sales representatives, and executive leadership to deliver exceptional customer experiences, expand business opportunities, and contribute to long-term organizational success.

Key Responsibilities:

• Customer Relationship Management
• Serve as the single point of contact for assigned strategic accounts, managing relationships with purchasing, supply chain, and engineering stakeholders.
• Lead monthly internal and external customer review meetings; manage annual/semi-annual strategic business reviews.
• Escalate and resolve issues related to quality, delivery, new product introduction (NPI) performance, and customer satisfaction.
• Maintain professional, responsive communication that builds trust and credibility while opening doors to new decision makers and key relationships.
• Strategic Account Planning & Growth
• Partner with the Commercial VP to develop and execute strategic business development plans for assigned accounts.
• Identify, map, and solicit new programs to expand account penetration.
• Consolidate customer forecasts and conduct long-term product planning exercises at least twice annually.
• Develop reliable multi-year revenue plans in alignment with customer projections.
• Quoting, Contracting & Commercial Support
• Support quoting activities on major programs in collaboration with BDMs and Sales Reps.
• Support and deliver quotations for customer programs in partnership with cross-functional team.
• Participate in contract formation and negotiation with strategic accounts, balancing business objectives with customer needs.
• Collaboration & Internal Alignment
• Act as a liaison between strategic customers and internal teams.
• Partner cross-functionally with project management, engineering, operations, and quality teams to ensure program success and effective scope management.
• Provide actionable customer insights to inform corporate strategy and continuous improvement.
• Business Performance & Reporting
• Track account activities using CRM tools (e.g., Salesforce), including calls, actions, visits, and follow-ups.
• Consolidate account data to support annual budget and strategic planning processes.
• Deliver regular updates on pipeline, revenue forecasts, and performance metrics.
• Health, Safety & Environment (HSE) Responsibilities
• Model exemplary adherence to company health, safety, and environmental policies.
• Identify and report risks or nonconformances; implement preventive actions to reduce environmental impact and HSE risks.
• Support a culture of continuous improvement in safety and sustainability practices.

Required Qualifications:

• Bachelor's degree in Business, Engineering, Life Sciences, or related field (MBA preferred).
• 7-10+ years of experience in account management or technical sales, preferably within medical device, life sciences, or CDMO environments.
• Proven track record managing large, complex accounts and driving sustained revenue growth.
• Strong leadership, negotiation, and interpersonal skills, with ability to influence senior stakeholders.
• Experience in developing account-level strategic growth plans.
• Broad understanding of machining practices, manufacturing processes, and regulated medical device requirements (FDA 21 CFR Part 820, ISO 13485).
• Proficiency in CRM platforms (Salesforce preferred) and financial/business planning.
• Willingness to travel periodically for client meetings, site visits, reviews, and tradeshows.

Key Competencies and Behaviors:

• Goal-Oriented: Aligns objectives with company sales strategy and executes with accountability.
• Team-Oriented: Balances individual and team priorities; fosters positive team spirit.
• Business Acumen: Understands profitability drivers and competitive dynamics; aligns decisions with strategic goals.
• Adaptability: Thrives in dynamic environments; adjusts approach to meet evolving customer needs.
• Professionalism: Represents the organization with credibility, follow-through, and integrity.
• Planning & Organization: Works with autonomy, manages competing priorities, and delivers results with minimal supervision.

Compensation and Benefits Overview:

Starting Annual Pay Range for this position is $125,000 - $165,000

Minimum pay rates offered will comply with applicable county or city regulations if they exceed the listed range. Actual pay rates are determined based on various factors, including but not limited to, local labor market conditions, years of relevant experience, education, professional certifications, foreign language proficiency, and other job-specific qualifications.

Employees and their families are eligible to participate in a comprehensive benefits package, including company-sponsored medical, dental, vision, flexible spending accounts (FSA), health savings accounts (HSA), voluntary benefits, supplemental life/AD&D insurance, and the company's 401(k) plan. Additional benefits include access to an employee assistance program (EAP) for employees and household members, long-term disability coverage, and short-term disability for full-time employees.

Full-time and Part-time employees receive Paid Time Off (PTO) based on years of service, as well as paid holidays, personal holidays and MN Safe and Sick Time.

LISI MEDICAL Remmele is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

No recruiters, please.