Strategic Account Manager

Strategic Account Manager

Location Detroit, MI

Apex Water and Process is a trusted leader in water and process management, delivering integrated solutions of chemistry, equipment, automation and services to help industries reduce costs, maximize efficiency, stay compliant, and optimize sustainability. We simplify water and process challenges for customers with expert support, seamless solutions, and fast problem-solving, so they can focus on running safe, efficient, and sustainable operations. We're a fast-growing company with a vibrant, team-oriented culture, committed to delivering exceptional customer service and fostering long-term partnerships. At Apex, you'll find ample opportunities for professional growth and development in a supportive environment. Plus, we offer a robust benefits package, and as a new full-time team member, you'll start accruing paid time off from day one! Don't miss out - apply today and start your journey with Team Apex!

Job Summary

The Strategic Account Manager is responsible for managing and growing a portfolio of key, high-value customer accounts, while also supporting a group of secondary accounts within their territory. This role blends strategic sales and account growth with hands-on service and customer support. The individual in this position will focus on expanding Apex's presence within large, complex accounts, while ensuring all assigned customers receive consistent, high-quality service.

Essential Job Responsibilities:

• Manage and grow a portfolio of key and secondary customer accounts within assigned territory
• Develop and execute account strategies to increase revenue, profitability, and customer retention
• Identify and drive equipment, chemical, and service growth opportunities within existing accounts
• Build and maintain strong relationships with customer stakeholders across multiple levels of the organization
• Perform routine and non-routine service visits to ensure water treatment programs are operating effectively
• Troubleshoot system and program issues and ensure timely resolution
• Support chemical feed, inventory management, and basic system adjustments as needed
• Coordinate with Field Service Representatives, technicians, and internal teams to support service delivery
• Prepare and present proposals, pricing, and recommendations to customers
• Conduct regular business reviews and maintain consistent communication with customers
• Track account performance and activity using internal systems
• Travel locally with occasional overnight travel as needed
• Adhere to and support all safety policies and guidelines
• Perform other duties as assigned

Required Qualifications:

• High school diploma or equivalent
• Five (5) years of technical sales/service experience in industrial water treatment
• Strong knowledge of cooling towers, boilers, closed-loop systems, and water treatment programs
• Demonstrated ability to manage customer relationships while driving sales growth
• Strong communication, problem-solving, and organizational skills
• Mechanical and technical aptitude with ability to diagnose and resolve issues
• Ability to work independently and effectively manage time across multiple priorities
• Valid driver's license and ability to meet company driving requirements
• Ability and willingness to physically perform service at customer sites
• Ability and willingness to travel as needed to fulfill job duties, including overnight travel

Preferred Qualifications:

• Bachelor's degree in Engineering, Chemistry, or related field
• Five (5) plus years of experience in industrial water treatment or specialty chemicals
• Experience managing larger or more complex customer accounts
• Certified Water Technologist (CWT) certification

An offer of employment at Apex Water and Process is subject to a pre-employment background check, physical and drug screen. Apex is an equal opportunity employer and prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Exempt

EOE Statement We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, disability status, or any other federal, state, or local protected class.

This position is currently accepting applications.