Senior Technical Account Manager - AECO

Autodesk Customer Success Technical Expert

Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes.

We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide.

You will join the Technical Adoption and Success group within the Customer Technical Success team- a team that values professional development and rewards high performance.

The Technical Account Management group owns the customer support experience and is responsible for ensuring customer technical success, driving growth, and customer delight.

Responsibilities:

Establish and maintain working relationships with customers as technical advisor, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience

Priority handling and escalation of critical issues and monitoring of service level compliance

Technical assistance and recommendations for Enterprise Customers based on data analytics

Taking a problem management approach, find opportunities for improvement initiatives

Partner with customer's IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications

Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan

Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives

Responsible for key event management (e.g. major upgrades)

Minimum Qualifications:

Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering

Minimum 5 years' experience in using or supporting Autodesk AECO products ( Autodesk Revit in particular) and cloud services ( Forma, previously Autodesk Construction Cloud, in particular) for large enterprise clients in a professional services role

Strong analytical skills and experience working and troubleshooting in enterprise environment

Expert knowledge in workflows and data exchange

Experience in delivering on presentations

Able to manage several projects at a time, setting the right priorities

Preferred Qualifications:

Strong communicator and able to build relationships at all levels, taking initiative

Ability to present technical information to a live or virtual audience

Technical consulting experience and/or technical project delivery experience with large, demanding clients

Experience in Autodesk Navisworks and/or Autodesk AutoCAD