Retail Customer Service - 77034

Youth25

Pay range is based on experience from $11.00 - $15.00 per hour.

Here's what you can expect as a Retail Customer Service Representative (Pawnbroker): This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of the customer service team, you will provide a friendly, courteous, and respectful environment that continues to set the company apart from the competition.

Other customer service duties include, but are not limited to:

• Providing excellent customer service by greeting customers, interacting with customers in person, and on the phone.
• Processing sales, loans, and extensions.
• Performing opening and closing store duties.

Requirements for the Customer Service Representative (Pawnbroker) role include:

• As a member of the customer service team, you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with the company.
• High school diploma or GED.
• Customer service, cashier, or retail experience.
• Excellent communication and interpersonal skills.
• Work well independently and as a member of a team.
• Ability to multitask.
• Able to pass a criminal background check and drug test.
• Adhere to all company policies, procedures, and regulations.
• Knowledge of commonly pawned items, such as tools, jewelry, firearms, or electronics, is a plus.
• Sales background is a plus.
• Bilingual in English and Spanish is a plus.

Workweek: Must be available to work shifts during store hours; Flexible shifts.

Store hours:

• Monday - Friday from 9:00 AM to 7:00 PM.
• Saturday from 9:00 AM to 6:00 PM.
• Sunday from 12:00 PM to 5:00 PM.

The company offers competitive pay based on experience, with an opportunity to quickly increase your pay and position!

Start your career as a trainee in the 5-week paid training program and earn a $.50 raise and promotion to pawnbroker upon completion of the program.

Continue to grow your skills by entering the Pawnbroker Certification Program and earning an additional $1/hour.

Excel and explore opportunities to promote to the lead pawnbroker (shift manager) position.

Follow the career path and apply for a store manager in training position, which includes a 12-week training program to build the foundation to run your own store.

In addition to having a great career, here are some of the other things the company offers members:

• Free health insurance*.
• Competitive wages.
• Monthly uncapped bonus potential paid on store and individual performance.
• Great working hours.
• 401(k) with company match.
• Generous paid time off.
• Holiday pay.
• Store discount.
• *No cost for TM only medical insurance when selecting the UnitedHealthcare Choice Plan.

Background Requirements:

Candidates must pass a drug screen and background check. Convictions will be reviewed on a case-by-case basis. However, company policy does not permit the employment of candidates with some classes/@types of convictions.