Representative, Customer Service - Skilled - Remote Eligible

Customer Service Representative - Contract

Location: Remote (Central Time Zone)

Duration: 78 Weeks

Pay: Available on W2

We are seeking an experienced, detail-oriented Customer Service Representative to provide high-level support to internal teams and healthcare professionals. This role requires strong communication skills, a proactive mindset, and the ability to work independently in a remote environment. Candidates must be comfortable managing inquiries, resolving issues, and ensuring seamless service across multiple departments.

The Customer Service Representative will serve as a primary point of contact for sales teams, healthcare professionals, and internal departments. This role involves managing customer inquiries, resolving issues, documenting interactions, and ensuring timely communication to support business operations. The ideal candidate thrives in a fast-paced environment, demonstrates exceptional customer service skills, and can effectively collaborate across teams.

Key Responsibilities

• Provide responsive, professional customer support in an independent, remote work environment.
• Serve as the customer-facing voice, delivering solutions to inquiries and issues with accuracy and clarity.
• Provide proactive updates on order status to support timely processing and billing.
• Assess incoming requests and determine when escalations are required based on urgency or complexity.
• Manage and document customer complaints in the CRM system.
• Coordinate with internal departments-including Sales, Customer Service, Distribution, and Accounts Receivable-to ensure exceptional service and adherence to quality standards.
• Deliver phone support for inquiries from sales teams and healthcare professionals.
• Respond promptly, courteously, and professionally to support positive business relationships.
• Process all tasks according to established procedures, policies, and standard operating guidelines.
• Share constructive feedback and suggestions for improving internal processes and customer support practices.
• Maintain a positive, cooperative, and solutions-focused attitude.
• Support the Sales Department by researching and responding to questions received via phone, email, or fax.
• Compile and analyze customer data to prepare product or service-related reports.
• Potentially serve as a specialized representative for CSR or POC functions.
• Perform additional duties as assigned.

Requirements

Qualifications

Minimum of 2+ years of customer service experience required.

Ability to work effectively in a remote environment.

Experience with SAP, Oracle, or similar ERPs

Prior experience in regulated environments (preferably medical device, healthcare)

Strong data entry abilities with high accuracy.

Experience supporting both internal and external customers.

Ability to work overtime, including required blackout dates at the end of each month.

Excellent verbal and written communication skills.

Strong problem-solving, organizational, and multitasking abilities.

-Work Environment

Fully remote role

Fast-paced environment requiring timely communication and cross-functional collaboration

Overtime required during peak month-end periods

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Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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