Remote Customer Service Representative - Remote Eligible

Customer Service Representative

Deliver the highest level of customer service experience

Answer customer calls

Reset Passwords

Assist with creating accounts

Uploading documents

Answering general questions

Engage with customers over the phone and reply to online chat inquiries

Help customers manage their accounts

Verify eligibility for coverages/review healthcare options etc.

Problem Solve

Find creative solutions to any, and all, consumer problems that arise

Diagnose, assess, and resolve problems or issues in a timely manner

Be an expert on the company, product, and policies

Display flexibility and willingness to accept constantly changing project/program updates

Demonstrate corporate values on a consistent basis

Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications are dependent upon passing required exams

Adhere to regulated guidelines for communications via all channels

Interpret and follow defined procedures and policies

Administrative Duties

Input customer information into a database

Various administrative duties as assigned

Additional Skills & Qualifications

High level food service/retail background required. Recent work history - no large gaps in their tenure or recent history.

Must be able to troubleshoot issues they face with equipment while working from home (Internet Familiarization Assessment required)

Disqualifiers:

Unable to demonstrate understanding of a workflow process

Unable to provide well-rounded responses to specific questions/ short answers

In conversation, demonstrates the inability to understand and follow policy and procedures

In conversation, demonstrates lack of productivity, professionalism, or interest in being helpful to others

Pay and Benefits

The pay range for this position is $15.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Oct 2, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services:

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.