Regional Account Manager

Regional Account Manager

Location: New York, NY

Salary: $120,000-$126,000 annually

Reporting to: Regional Program Manager

Summary

The Regional Account Manager (RAM) plays a key leadership role in managing guard service operations and security functions across multiple client sites throughout New York, New Jersey, and Pennsylvania. This position is responsible for ensuring high-quality service delivery, maintaining client satisfaction, and driving operational excellence across a large, multi-site portfolio consisting of 14 locations and approximately 11,000 hours of service per week (HPW).

The RAM oversees staffing, scheduling, training, billing, compliance, and performance management, while serving as the primary liaison between the client, employees, and Securitas leadership. The ideal candidate will have experience managing large-scale corporate security operations within complex enterprise environments, with the ability to lead distributed teams and maintain consistent service delivery across multiple locations.

Candidates who have previously supported large enterprise clients, corporate security programs, data center environments, large commercial campuses, or multi-site security portfolios are strongly encouraged to apply.

Key Responsibilities

Client Relations & Core Values

Serve as the primary point of contact for the client, ensuring service excellence and satisfaction across all assigned locations.

Build trusted relationships by embodying Securitas' Core Values: Integrity, Vigilance, and Helpfulness.

Partner with corporate stakeholders and site leadership to support security strategy and operational goals.

Service Quality & Compliance

Continuously evaluate service quality and implement proactive solutions across multiple sites.

Develop, deliver, and track training programs to ensure compliance with company and client standards.

Establish and monitor performance metrics (KPIs) to measure service effectiveness and operational performance.

Staff Leadership & Development

Lead and develop site leadership and security personnel through coaching, feedback, and ongoing training.

Oversee staffing strategies for a large operational footprint while ensuring appropriate coverage and labor efficiency.

Resolve employee concerns, administer corrective action, and maintain a positive and professional work environment.

Operational & Financial Oversight

Manage operational performance across a multi-state portfolio including approximately 11,000 hours per week of security services.

Oversee payroll, billing, invoicing, and expenditure management.

Monitor client credits and make adjustments when necessary.

Collaborate with leadership on policies, procedures, and operational improvements.

Communication & Coordination

Maintain open and consistent communication with all stakeholders across multiple regions.

Prepare and deliver Quarterly Business Reviews (QBRs) highlighting performance, results, and strategic opportunities.

Partner with regional leadership to align client goals with organizational strategy.

Position Qualifications

Demonstrated experience managing large-scale corporate security or operational programs across multiple locations.

Experience overseeing high-volume staffing operations or large hour portfolios across multiple sites.

Proven ability to manage complex client relationships within enterprise or corporate environments.

Strong ability to resolve operational issues, manage service delivery, and maintain compliance standards.

Organized, detail-oriented, and technologically proficient.

Skilled communicator with the ability to engage at all organizational levels including corporate stakeholders.

Education & Experience

Must be at least 21 years of age.

Associate degree and 5+ years of leadership experience in security operations, corporate security programs, or multi-site operational management; OR 8 years of directly related equivalent experience.

Minimum of 5-6 years of relevant management experience with increasing responsibility within the private sector security industry or a related public sector environment.

Experience supporting large corporate clients or enterprise-level operations strongly preferred.

Military veterans, prior law enforcement professionals, or individuals with similar government service backgrounds are strongly encouraged to apply.

Equivalent combinations of education, certifications, and experience will also be considered.

Compensation & Benefits

Salary: $120,000-$126,000 annually

Medical, Dental, and Vision Insurance

Life Insurance

401(k) Retirement Plan

Paid Time Off: 10 vacation days, 4 floating holidays, 6 sick days annually

Why Join Securitas?

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.