Pharmacy Customer Service Representative - Remote Eligible

Remote Customer Service Representative

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Training classes start soon - apply today!

This position is full-time (40 hours / week), Sunday - Saturday. Employees are required to have flexibility to work any of our 8-hour shift schedules during the following business hours 10:30 am - 10:00 pm CST. Please note that hours are subject to change contingent on business needs which may include occasional overtime, and / OR adjust shifts and weekends.

We offer 5 total weeks of paid training (4 weeks in a classroom setting and 1 week of on-the-job training). The hours of training will be 8:30 am - 5:00 pm CST from Monday - Friday (100% attendance required). Participation in cameras is a requirement during training. Once training is completed, you will be assigned a schedule within the hours of 10:30 am - 10:00 pm CST from Sunday - Saturday. Training will be conducted virtually from your home.

Primary Responsibilities:

• Respond to incoming calls from our customers on issues related to benefit eligibility questions and prescription status inquiries
• Schedule deliveries of medications for shipments as needed
• Guide and educate callers on their prescription benefits, use of plan, formulary, premiums and status of orders and claims or inquiries
• Practice active listening, ask appropriate follow up questions and document required information in applicable applications / computer systems
• Identify issues, and communicate solutions and steps to customers, pharmacies and physicians with prescription orders and recorders
• Occasionally required to make outbound calls to internal / external partners

This role is equally challenging and rewarding. You'll be called on to research complex issues pertaining to member prescription and / or pharmacy benefits across multiple databases which require fluency in computer navigation and toggling while confidently and compassionately engaging with the caller.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• Customer service experience in a call center environment
• Ability to submit / upload updated copy of resume in your profile
• Ability to handle multiple screens while navigating through several systems at a time with your caller on the line
• Ability to work any 8-hour shift schedules during our normal business hours of 10:30 am - 10:00 pm CST from Sunday - Saturday including the flexibility to work occasional pre - scheduled / voluntary overtime

Preferred Qualifications:

• 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as primary job tools
• Pharmacy background
• Experience with working in a fast-paced environment

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location where there is a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
• Ability to adapt to changing environments
• *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 - $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.