Personal Computer Support Technician

IT Project Manager

Support and supervise end-to-end IT projects, including planning, execution, and reporting of asset moves and updates across sites. Contributes to the completion of specific programs and projects. This role requires strong technical skills, leadership ability, and familiarity with government protocols and regulations around IT asset management.

Key responsibilities include:

• Providing technical solutions to a wide range of difficult problems.
• Providing installation of and troubleshooting support for systems applications and related peripheral hardware.
• Coordinating with cross-functional teams to ensure asset readiness, including software configuration, testing, and deployment.
• Providing direction to teams responsible for physical movement, setup, and installation of IT equipment at designated locations.
• Deploying a wide variety of new hardware, software, and the upgrade of existing installations.
• Preparing and maintaining a wide range of documentation for processes and procedures related to computer systems and operations.
• Ensuring all activities comply with government regulations, cybersecurity protocols, and client-specific guidelines.
• Providing reports on asset disposition, refresh status, project challenges, and resolutions to senior management.
• Assisting the IT Refresh & Move Manager in coordinating and training a team of technicians and subcontractors for asset handling, moves, and refresh projects.
• Acting as a liaison between project teams, government clients, and other stakeholders to ensure alignment on project goals and timelines.
• Updating and maintaining accurate records within the ServiceNow ticketing system, documenting asset disposition, refresh activities, and project milestones.
• Tracking and resolving IT asset-related tickets, ensuring timely communication and updates for stakeholders.

Key competencies:

• Attention to detail: Ensures all asset activities are accurately documented and compliance is strictly followed.
• Problem-solving: Proactively addresses challenges, identifying effective solutions to avoid project delays.
• Collaboration: Works well in cross-functional teams and builds strong relationships with internal and external stakeholders.
• Time management: Ability to prioritize and manage multiple tasks efficiently to meet project timelines.

Qualifications:

• Education: HS/GED
• Experience: 2+ years of IT systems experience
• Clearance: Must be able to obtain and maintain

The likely hourly rate for this position is between $34.00 - $46.00. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.