Oem - account Manager - emerging Threats

Strategic Account Manager

We are looking for a strategic Account Manager to own and grow the selected existing Emerging Threats customer base. Your mission is twofold: protect the core ARR through flawless renewals and drive NARR (New Annual Recurring Revenue) growth through aggressive upselling and cross-selling. You will be the trusted advisor to security teams relying on our intelligence to protect their organizations.

Key Responsibilities

• Portfolio Management: Manage a book of business consisting of mid-market and enterprise accounts using Emerging Threats products.
• Retention & Renewals: Proactively manage contract renewals, engaging customers 90 days in advance to ensure 95%+ retention rates.
• Expansion (Upsell/Cross-sell): Identify white space within existing accounts. Drive upgrades to premium feeds, additional sensor deployments, or complementary security modules to increase Average Revenue Per User (ARPU).
• QBRs & Value Selling: Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI, highlight threats blocked, and align our roadmap with the customer's security strategy.
• Churn Mitigation: Identify "at-risk" accounts early through usage analytics and engagement scoring; implement "get well" plans immediately.

Required Skills & Experience

• Experience: 3-5 years in Account Management or Customer Success, ideally in Cybersecurity or deeply technical SaaS.
• Closer Mentality: Proven track record of carrying and exceeding a renewal and expansion quota.
• Technical Aptitude: Ability to discuss Threat Intelligence, IDS/IPS, and firewall integrations with security engineers and CISOs.
• Relationship Building: Strong capability to navigate large organizations and build multi-threaded relationships (from Analyst to CISO).

Why Proofpoint

Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We're a customer-focused and driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly 'culture-add', and we strongly encourage people from all walks of life to apply.

We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint