National Account Manager

National Account Manager

Location: Boise, ID, United States Category: Project Management

Position Purpose

The National Account Manager serves as the primary point of contact for all National Account customers, ensuring seamless coordination, communication, and execution of projects and service requests across multiple regions. This role is responsible for managing customer needs from start to finish including dispatching technicians, coordinating with subcontractors, tracking project progress, and ensuring on-time delivery and quality results. The National Account Manager acts as a liaison between customers, internal departments, and external partners to ensure each project meets LONG\'s standards for excellence and customer satisfaction.

Pay Range: $72,800 - $83,200 plus potential profit share

Benefits

Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.

Essential Duties and Responsibilities

To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:

• Serve as the main point of contact for assigned national accounts, building strong relationships and ensuring all client needs are met efficiently.
• Manage day-to-day account operations including support for scheduling, dispatching field technicians, and coordinating subcontractors for multi-site service and project work.
• Monitor project timelines, deliverables, and budgets to ensure work stays on schedule and within scope.
• Provide timely updates and reports to customers regarding project status, open service calls, and upcoming work.
• Review and verify work orders, documentation, and subcontractor invoices for accuracy.
• Ensure all required documentation, compliance forms, and reports are completed accurately and delivered on time.
• Troubleshoot scheduling or operational conflicts, and escalating issues as needed to maintain customer satisfaction.
• Identify opportunities to streamline processes and improve the overall customer experience for national account partners.
• Other duties as assigned.

Qualifications

3-5 years of experience in account management, service coordination, or project coordination preferably within construction, Physical Security Systems, or related industries. Or equivalent combination of education and experience.

Proven ability to manage multiple tasks simultaneously in a fast-paced environment.

Strong organizational skills with exceptional attention to detail.

Excellent customer service skills, with the ability to maintain professionalism and a positive attitude under pressure.

Effective communication skills, both verbal and written, for engaging with customers and internal teams

Equal employment opportunity, including veterans and individuals with disabilities.