National Account Manager

Account Manager

At Concordance Healthcare Solutions, we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship, accountability, forward thinking, aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers, being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 750 employees, working in strategically-located distribution centers across the country, we offer dynamic supply chain solutions to the entire healthcare continuum.

Concordance Healthcare Solutions has a new and exciting opportunity for an Account Manager. In this role, you will be responsible for proactively managing existing accounts as well as prospecting for new customers. We are looking for a motivated and resourceful individual that would be responsible for managing their customer in a way that results in the customer having high satisfaction with Concordance while continuously growing the business, maximizing the cost to serve margin in the account and keeping expenses associated with the account to a minimum. The Account Manager will work closely with the supply chain personnel, clinicians and appropriate executives to thoroughly understand the needs of the account and then develop and implement a plan to fulfill their needs. The ultimate goal is to grow the business and the profit in the account while delivering solutions that assure long-term commitment to Concordance.

Essential functions include:

• Develop relationships and excellent lines of communication with all key members of supply chain in the account.
• Develop a clear understanding of the needs and expectations of the account.
• Collaborate with support services of Concordance to achieve levels of service that the company has committed to providing.
• Resolve all issues associated with pricing, invoices or other administrative problems.
• Work on a continuous basis to manage inventory associated with the account to assure the elimination of nonperforming assets.
• Set appointments with appropriate personnel to present and sell HCS products in the account to improve the margin and lower costs for the account.
• Work hard to manage the mix away from inefficient vendors to more efficient/profitable vendors by coordinating and leading the introduction of preferred products and vendors to appropriate customer personnel.
• Develop a business plan for the account and incorporate it into QBR process.
• Work with Regional Director to present the Business Reviews in a way that is mutually beneficial.
• Provide strong management of all aspects of the business including sales, mix, expense reduction, and pricing.
• Overnight travel required 15% or as needed based upon request.
• Other duties as assigned.

What you will need to be successful:

• Bachelor's degree in business, finance or related field; or equivalent combination of education and experience.
• At least 3 years of healthcare selling experience.
• Demonstrated excellent presentation, verbal and written skills; and ability to speak in front of large groups.
• Demonstrated strong negotiation and closing skills.
• Excellent interpersonal skills; good communication skills both written and verbal.
• Strong analytical background.
• Good working knowledge of computer programs, especially Excel.
• Thorough understanding of the principles of supply chain and healthcare industry.
• Ability to cultivate effective relationships with customers that lead to ability to sell new solutions/programs/services.
• Exceptional leadership skills.
• Ability to communicate and present to key stakeholders at all levels of an organization.
• Ability to juggle multiple account management projects at a time, while maintaining sh