Mortgage Customer Service Representative

Mortgage Customer Service Representative

HYBRID - Daytona Beach, FL 32114

Pay Rate: $17/hr (pay differential available to candidates bilingual in English/Spanish)

Anticipated Start Date: 10/29/2025

Final Interview Date: 10/16/2025 @ 2:30pm EST

3-4 Month Contract-to-Hire

Schedule:

Training Schedule is 9:30am to 6pm M-F

10:30am to 7pm or 11:30am - 8pm EST M-F after training. Hybrid schedule is based off of meeting adherence, quality and attendance expectations

NO TIME OFF IN FIRST 6 WEEKS!

Responsibilities:

Will be handling about 35-45 inbound calls per day, sometimes more and sometimes less, depending on how long each call lasts, average is about 11-14 minutes per call.

This person will be responsible for handling inbound calls pertaining to insurance servicing questions.

Will receive questions from borrowers, insurance agents and financial institutions.

The insurance questions will pertain to home owners insurance and will be from borrowers, insurance agents and financial institutions.

Majority of calls will be in regards to payment and/or coverage questions.

The CSR must be able to multi-task between various systems to research and document the phone calls.

The CSR has to respond quickly and accurately ensuring that both our internal and external standards are being met on a consistent basis.

Problem solving and problem resolutions skills are required as well as the ability to handle all calls in a professional manner.

MUST HAVE:

At least 1 year of recent customer service experience

Efficient in using a windows PC computer and navigating their software system

typing: at least 35 WPM

Good verbal and written communication skills

internet connection - will be required to work remote.

NO TIME OFF IN FIRST 4 WEEKS!

NICE TO HAVE:

2+ years of call center experience

Insurance or mortgage experience