Merchant Services Account Manager

Merchant Services Account Manager

Wells Fargo is seeking a Merchant Services Account Manager who is responsible for maintaining and growing relationships with merchant services clients. These individuals will have frequent interactions with clients to understand and meet their needs.

In this role, you will:

Provide strategic account management for a designated portfolio of customers in the payments processing industry, delivering deep subject matter expertise and high-touch servicing to ensure client satisfaction and retention.

Achieve companywide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction

Establish and maintain a sound internal partnerships with respective teams through on-going collaboration and communication

Prepare and deliver quarterly business reviews and analysis on strategic client relationships, as well as provide compelling industry updates to support client's merchant processing environment.

Guide Merchants through complex projects and compliance mandates

Be a subject matter expert (and stay updated) on all merchant services products and the associated processes to support them.

Act as a principal point of contact for all servicing and operational matters to internal partners, and as the primary servicing contact for the client relationship on behalf of Merchant Services

Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

2+ years of Merchant Services Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Preferred previous merchant services acquiring experience

Experience presenting complex information to prospects and clients

Thrives in a dynamic, fast-paced environment

Excellent verbal and written communication skills

College degree or equivalent

Job Expectations:

Ability to travel up to 5%

This position is not eligible for Visa sponsorship

This position offers a hybrid work schedule

Posting Locations:

1620 E Roseville Pkwy - Roseville, CA

2141 Rosecrans Ave - El Segundo, CA

2700 S. Price Rd. - Chandler, AZ

Pay Range:

$68,000-$125,000 Annually

The salary range is determined by the location of the job

Pay Range Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

Benefits:

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Health benefits

401(k) Plan

Paid time off

Disability benefits

Life insurance, critical illness insurance, and accident insurance

Parental leave

Critical caregiving leave

Discounts and savings

Commuter benefits

Tuition reimbursement

Scholarships for dependent children

Adoption reimbursement

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-529945