Medical Customer Service Rep

Medical Customer Service Representative

We are looking for a dedicated Medical Customer Service Representative to join our team on a contract basis in San Francisco, California. This role involves engaging directly with healthcare providers to ensure accurate communication and information sharing. The position offers an excellent opportunity to contribute to a growing initiative while building strong and effective relationships.

This is a 1 month project

Responsibilities:

Make approximately 45 or more outbound calls daily to healthcare providers using assigned call lists.

Follow prepared scripts to introduce services and gather accurate information.

Record all outreach activities and updates in shared tracking systems, including spreadsheets and designated tools.

Attend weekly team meetings to align on goals and receive guidance from leadership.

Participate in initial training sessions to ensure familiarity with processes and tools.

Represent the organization with professionalism while building rapport with office staff.

Collaborate with the outreach team to achieve collective targets and maintain quality standards.

Conduct outreach during designated time zones based on office hours.

Utilize provided tools and resources to streamline communication and reporting processes.

Requirements - Prior experience in healthcare, pharmaceutical sales, or prescription processing is preferred, though not mandatory.

Proven ability to thrive in cold-calling environments with persistence and professionalism.

Excellent communication and organizational skills.

Familiarity with Google Suite and Excel/Google Sheets for documentation and tracking.

Capacity to build positive relationships with office staff while representing the brand effectively.

Comfortable working within assigned time zones and office hours.

Strong attention to detail when documenting outreach efforts.

Ability to adapt quickly to training and utilize provided tools effectively.