Medical Customer Service Rep - FLOAT - Multiple Locations

Medical Customer Service Representative

We are looking for a dedicated Medical Customer Service Representative to join our team in Roseville, California. In this role, you will play a vital part in ensuring positive patient interactions and supporting the efficiency of medical office operations. This is a long-term contract position, offering the opportunity to make a meaningful impact in a healthcare setting.

Responsibilities:

Handle inbound and outbound patient calls, providing exceptional customer service and addressing inquiries with professionalism.

Assist patients with scheduling appointments, verifying medical insurance, and managing billing inquiries.

Utilize medical terminology to communicate effectively with patients and healthcare providers.

Maintain accurate patient records and ensure they are updated in electronic practice management systems.

Conduct reminder calls to patients regarding upcoming appointments and provide necessary information.

Collaborate with medical staff to ensure smooth clinic operations and patient satisfaction.

Operate standard office equipment, including computers, to perform administrative tasks efficiently.

Uphold the clinic's image by fostering positive relationships with patients and the community.

Ensure compliance with organizational policies and procedures while delivering excellent service.

Support the supervisor and team by reporting any operational issues or patient concerns.

Requirements:

High school diploma or equivalent required.

Minimum of six months of experience in a medical office or outpatient setting preferred.

Proven ability to succeed in a high-volume customer service role, ideally in a healthcare environment.

Strong interpersonal and organizational skills, along with a commitment to exceptional customer service.

Proficiency in keyboarding and familiarity with computer software and office equipment.

Solid understanding of medical terminology is essential.

Experience with electronic practice management systems is highly preferred.

Ability to maintain professionalism and accuracy in a fast-paced environment.