Manager Client Accounts - EST Hours

Manager Client Accounts

DLA Piper is, at its core, bold, exceptional, collaborative, and supportive. Our people are the backbone, heart, and soul of our firm. Wherever you are in your professional journey, DLA Piper is a place you can engage in meaningful work and grow your career. Let's see what we can achieve. Together.

As a Manager Client Accounts, you will be responsible for ensuring the exceptional delivery of billing support to senior management, lawyers, and firm clients. You will provide thought leadership in the development and implementation of best practices in billing processes, ensuring alignment with the firm's strategic goals.

Location: This position can sit in our Austin, Chicago, Dallas, Houston, Minneapolis, New York, Philadelphia, Atlanta, Boston, Baltimore, Miami, Raleigh, Reston, Short Hills, Tampa, Washington, DC, or Wilmington office locations and offers a hybrid work schedule. This position will work Eastern time hours.

Responsibilities: Connects with stakeholders to understand business needs, develops and implements best practices for billing management function. Continually drives results through innovation and thought leadership. Leads a team of billing specialists, ensuring overall alignment with the firm's billing practices, policies, and procedures. Provides daily supervision, support, and guidance to direct reports. Ensures work assignments are completed in a timely manner and meets the expectations of internal and external clients. Meets regularly with individual direct reports, provides coaching and training to team, recognizes areas for professional development, completes performance reviews, and conducts the annual review with the employee. Provides training to ensure that billing processes and policies are applied consistently across the department. Onboards new team members. Provides training and guidance on billing processes and procedures. Secures other training as needed to ensure success. Interacts with clients, attorneys, and business professionals and acts as a point of escalation. Researches and resolves billing issues, including account analysis, and assists attorneys and billing team with processing and collecting of invoices in a timely manner. Escalates unresolved billing issues to senior management for timely resolution as needed. Continually tracks team metrics to ensure the team is meeting service level requirements, analyzes service level issues, and implements solutions expeditiously. Analyzes new billing trends and processes.