IT Support Specialist - Senior

IT Service Operations Technician

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

7700 S BROADWAY

City:

LITTLETON

State:

Colorado

Postal Code:

80122

Job Description:

Installs consumer-based hardware and software on devices and operating systems. Follows AIT standards for devices and software. Works with enterprise technical and business support teams as required. Communicates with consumers to provide solutions to technical problems. Leads mid to large-size projects and special initiatives within allotted timeframe. Follows and maintains AIT standard operating procedures for field operations. Creates and references centralized AIT Field Operations knowledge bases. Performs preventive maintenance and advanced level repairs for company devices and works with designated information technology vendors for support. Assists in the configuration of image builds and/or modifications to assist AIT teams. Directs, guides, and/or mentors ITSS Associate and intermediate-level positions to improve teamwork, knowledge, and customer service. Provides oversight and expertise to ensure the ITSS team maintains inventory, spare hardware, and related inventory records. Provides leadership and direction to site walk-throughs and audits to ensure accurate equipment and compliance. Works closely with inventory and purchasing processes to support needed projects. Creates appropriate team, process, or inventory reports using Business Intelligence (BI) tools. Oversees day-to-day operations of information technology contractors for projects. Performs other duties as assigned.

Knowledge, Skills, and Abilities:

Expertise with various Internet Browsers. Proficient with Microsoft Office suite. Proficient with current Microsoft and Mac operating systems. Expert at device imaging processes. Advanced knowledge of mobile devices. Proficient with projects and time tracking processes and concepts. Demonstrates advanced trouble shooting and problem-solving skills. Advanced knowledge of workstation management software. Experienced with common peripherals and accessories. In-depth knowledge of IT security best practices. Knowledgeable of network architecture and troubleshooting techniques. In-depth working in a highly matrixed, healthcare environment. Advanced customer service and de-escalation skills. Education: High School Grad or Equiv [Required] Associate [Preferred] Bachelor's [Preferred] Field of Study: Associate in healthcare, business, or technology related field [Preferred] Bachelor's in healthcare, business, or technology related field [Preferred] Work Experience: 5+ years of experience in the desktop environment, troubleshooting and maintaining computer systems in a complex corporate environment [Required] Licenses and Certifications: CompTIA A+ Certification (COMPTIA-A+) [Required] OR CompTIA Network+ [Required] OR CompTIA Security+ Certification [Required] OR Cisco Certified Network Associate (CCNA) [Required] OR AWS Certified Cloud Practitioner (AWS-CCP) [Required] OR Certified in Cyber Security (ISC2 CC) [Required] OR Microsoft 365 Certified: Endpoint Administrator Associate (ENDPOINT ADM) [Required] OR Microsoft Certified: Fundamentals series (Cloud, Azure, AI, Data, Security etc.) (FUNDAMENTALS) [Required] OR Microsoft 365 Fundamentals (MS 365) [Required]

Physical Requirements: (Please click the link below to view work requirements)

Pay Range:

$29.82 - $55.47

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: IT Service Operations

Organization: Rocky Mountain Region AIT

Schedule: Full time

Shift: Day

Req ID: 151430472