IT Support Specialist I (08814)

IT Support Specialist I (08814)

This position will provide training and support to personal computer users in the Judicial Branch in the state of Montana. Work involves providing help to personal computer users in their office locations and includes the development and delivery of appropriate training and tutoring programs in both class and individual settings. Work also includes writing of user manuals. Work is performed under close supervision and is reviewed by the Information Technology Supervisor.

Job Duties:

• Responds to phone calls for help; determines user needs and problems and meets with users to discuss those needs.
• Trains users in the use of personal computer equipment.
• Develops and provides technical briefings for staff on new services, enhancements, and system components; provides technical support and training to users of installed software; assists in identifying training needs for court staff; schedules and coordinates training sessions with users.
• Produces instruction manuals and periodic updates.
• Keeps abreast of new personal computer software applications and training in their use.
• Serves as liaison for office automation systems and equipment problems.
• May keep a log of employees seeking training; sends notices for classes; prepares a report of class attendees; monitors, evaluates, and reports on the success of training efforts.
• Keeps a log of equipment in use; updates as necessary; verifies equipment slated for disposal.
• May be responsible for purchasing equipment and software for automation projects; performs inventory control for all court automation equipment state-wide.
• May provide technical support for district court and limited jurisdiction court software.
• May provide technical support on personal computers and networks in district courts and limited jurisdiction courts.

Working Conditions: Business office setting and the ability to sit at a desk for a lengthy period. Physical Demands: Work involves a significant amount of standing, walking, sitting, talking, listening, and reaching with hands and arms; must be able to transfer up to 25 pounds.

Knowledge, Skills, and Abilities (Behaviors): Knowledge of various types of personal computers and standard software applications. Knowledge of computer and printer capabilities. Knowledge of computer application software. Ability to distinguish between equipment problems and employee training needs. Ability to communicate both orally and in writing. Skill in the operation of personal computers and related equipment.

Qualifications - External Minimum Qualifications (Education and Experience): Graduation from high school, with courses in computer science. Some experience in training on personal computer support. Montana driver's license; proof of insurance if using a personal vehicle on State business.

Location: Helena