IT Support Specialist

IT Support Specialist

As an IT Support professional, you will be a vital part of our team, ensuring the smooth operation of our IT infrastructure. Your role will involve providing technical support to end-users, troubleshooting hardware and software issues, and maintaining computer systems. You will play a key role in ensuring that our IT environment is secure, efficient, and aligned with business needs. The IT Support Specialist works onsite supporting users at multiple locations as well as remote users.

Responsibilities:

• Responds promptly to and investigates, researches, and resolves onsite and remote user inquiries, concerns, and issues in a timely and courteous manner.
• Set up IT equipment including, but not limited to, computers, monitors, printers, and IP phones.
• Configure, install, maintain, and repair problems related to hardware, software, and network connections.
• Facilitate user account management: onboarding, change, and departure processes. Set up user accounts for various applications. Set up groups, directories, and permissions.
• Provide technical support and assistance for basic Windows functions and various Office software products, including email.
• Monitor and take appropriate action related to quarantined e-mail, spam/phishing e-mails, and viruses.
• Maintains IT Support request list as well as all other IT documentation including, but not limited to, hardware inventory, software inventory, and account information.
• Create IT and user documentation/procedures as necessary. Document problem resolution.
• Interface with telecom companies, managed service providers, and other 3rd party vendors to report/resolve issues, acquire quotes, etc.
• Maintains phone system accounts, call routings, call greetings, and voicemail accounts.
• Performs data backups and recovery processes.
• Acts as hands/eyes for network infrastructure.
• Effectively communicates customer issues and concerns to all applicable internal staff members.
• Perform equipment maintenance activities as needed, including cleaning of electronic components.
• Assist in maintaining company websites, domains, and related systems.
• Maintains working knowledge of products and/or services.
• Prepares reports and correspondence as needed.
• Provide after-hours and on-call emergency support as needed.
• Other duties as assigned by the IT Director.
• Stay updated on industry trends and best practices in IT support.

Requirements:

• Minimum of two years related experience or equivalent.
• Proficient with Windows OS, MS Office, and Office 365. Experience with MAC OS, Android tablets, and Microsoft Authenticator is a plus.
• Understand concepts related to networks, servers, PCs, databases, hosted cloud systems, remote workforce environments, etc. Basic understanding of LAN/WAN networked environment including Active Directory, Domains, TCP/IP, DNS, DHCP. Experience with VPN preferred.
• Excellent written/verbal communication and organizational skills.
• Ability to understand and follow written and verbal instructions.
• Commitment to excellence & high standards. Highly motivated with acute attention to detail.
• Strong organizational, problem-solving, and analytical skills.
• Versatility, flexibility, and a willingness to work within constantly changing priorities.
• Ability to manage priorities, multi-task, and meet deadlines in a sometimes fast paced, high-pressure environment. Resolve issues efficiently & effectively.
• Ability to work independently and as a team.
• Ability to work on complex projects with general direction and minimal guidance.
• Ability to effectively interact & communicate with a diversity of individuals at all organizational levels.
• Good judgement with the ability to make timely and sound decisions.
• Willingness to learn new things.

This position is subject to bending, squatting, pushing, pulling, crawling, and lifting up to 50 pounds. This position offers competitive compensation along with opportunities for professional growth within our dynamic IT team. If you are a dedicated IT professional with a passion for technology and possess the required skills mentioned above, we encourage you to apply for this rewarding opportunity.