IT Support Specialist

IT Support Specialist

Silvus Technologies is dedicated to connecting those who keep us safe. We deliver the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever-evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide the vital communications for mission critical applications in the harshest environments from underground tunnels to high altitude balloons.

Silvus StreamCaster® radios are being rapidly adopted by customers all over the world ranging from the U.S Departments of Defense, to International, Federal, State and Local Law Enforcement agencies, all the way to the Super Bowl, Grammys and industry-leading drone, robot, and other unmanned systems manufacturers.

Silvus is seeking an IT Support Specialist to provide technical support to end users, troubleshoot hardware and software issues, and maintain the company's IT infrastructure. This position will report to the Senior IT Support Lead.

This position is fully onsite, Monday through Friday, at Silvus Technologies' HQ in the heart of vibrant West Los Angeles.

Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.

Respond to Help Desk IT support tickets in a timely manner.

Install, configure, and maintain hardware and software.

Develop and maintain documentation related to the company's IT infrastructure and support processes.

Maintain an up-to-date inventory of all hardware and software assets.

Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.

System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.

High School Diploma or GED.

3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.

Proficient PC skills in a Windows and IOS environment required.

Experience with Layer 1 Networking and Cabling.

Experience installing/uninstalling and licensing/de-licensing enterprise software.

Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).

Have working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.

Strong interpersonal skills with a positive and enthusiastic attitude.

Demonstrated ability to operate as a team member, supporting departmental decisions, policies, and procedures with a positive attitude and communications (both to team members and other staff).

Must be a U.S. Citizen due to clients under U.S. government contracts.

All employment is contingent upon the successful clearance of a background check.

Completion or in progress of a graduate degree.

Prior experience in a fast-paced office environment.

Linux and macOS skills are highly desirable.

Office environment.

Travel occasionally to different office locations.

While performing the duties of this job, the employee is required to do the following:

Perform bending and reaching movements to place items on lower and higher shelves.

Kneeling or squatting to access lower shelves.

Must be able to lift up to 50 lbs.

The pay range is NOT a guarantee. It is based on market research and peer data, and will vary depending on the candidate's experience and qualifications.

CA Pay Range $31.25-$36.06 USD

Silvus is proud to be an equal-opportunity employer, and we value diversity. We do not discriminate on the basis of race, color, age, religion or belief, ancestry, national origin, sex (including pregnancy), sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, physical or mental disability, protected veteran status, genetic information, political affiliation, or any other factor protected by applicable federal, state, or local laws.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive benefits and privileges of employment. Please contact us to request accommodation.