IT Service Manager

Information Technology Service Manager

We are searching for a well-disciplined Information Technology (IT) Service Manager to join our Computing Services Department at the Applied Research Laboratory (ARL) at Penn State.

ARL is an authorized DoD SkillBridge partner and welcomes all transitioning military members to apply.

You will:

• Fulfill various commercial off-the-shelf (COTS) software requests throughout ARL, submit purchase and renewal requisitions through SIMBA (Penn State's Systems for Integrated Management, Budgeting, and Accounting) or SAP Concur
• Maintain digital inventory of software assets across multiple networks
• Review usage reports and log files of software licensing across multiple networks throughout ARL to identify opportunities for consolidation, license optimization, and overall cost optimization
• Provide monthly budget details for software expenditures and encumbrances
• Request modifications of account billing info reported from Pinnacle
• Initiate standing purchasing orders (POs) each year for software accounts that require monthly billing
• Review monthly invoices and coordinate payment from appropriate SIMBA charge number and PO
• Investigate vendor questions regarding payments and receipt of items
• Ensure support resources are implemented, reviewed, and revised on a continuous basis
• Distribute licensing information and resolve issues software licensing issues as they arise

Required skills/experience areas include:

• A solid understanding of IT enterprise infrastructure, applications, and services
• Familiarity with Information Technology Service Management (ITSM) best practices
• Demonstrated experience with asset management, software order fulfillment, billing oversight, or software licensing support
• Demonstrated organizational, communication, and troubleshooting skills in a professional environment
• Previous success with collaborations in a multi-disciplinary, team-oriented culture
• Demonstrated ability to adapt to change

Preferred skills/experience areas include:

• Prior experience working in a research, military, or government environment
• Current eligibility for access to classified information at the Secret level or higher and may be subject to a government background investigation to upgrade clearance eligibility if required

Your working location will be hybrid on-site/work from home, located in State College, PA. Questions related to flexible work should be directed to the hiring manager during the interview process.

Minimum Education, Work Experience & Required Certifications:

• Bachelor's Degree 1+ years of relevant experience; or an equivalent combination of education and experience accepted
• Required Certifications: None

Employment with the University will require successful completion of background check(s) in accordance with University policies. All positions at ARL require candidates to possess the ability to obtain a government security clearance; you will be notified during the interview process if this position is subject to a government background investigation. You must be a U.S. citizen to apply. Employment with the ARL will require successful completion of a pre-employment drug screen.

The salary range for this position, including all possible grades, is $61,800.00 - $89,600.00. The proposed salary range may be impacted by geographic differential.

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.