Intake Specialist - Customer Service Outbound

Intake Specialist - Customer Service Outbound

Our client, a busy and rapidly growing law firm in the Milwaukee area, is seeking a dedicated Intake Specialist - Customer Service Outbound to join their team. As an Intake Specialist - Customer Service Outbound, you will be part of the client support department, assisting potential clients and ensuring they receive the information they need. The ideal candidate will have excellent communication skills, a professional demeanor, and a strong commitment to providing outstanding customer service, which will align successfully in the organization.

Location: Glendale, WI

Pay Rate: $18.00 per hour

Shift: 08:00am - 05:00pm, Monday through Friday

What's the Job?

• Make outbound telephone calls to potential clients who have requested information about legal services
• Conduct intake evaluations and screen leads for eligibility based on provided criteria
• Answer inquiries by clarifying information, researching, and providing accurate details
• Maintain call center databases by entering and updating client information
• Draft and mail representation paperwork to qualified candidates and prepare new client documentation

What's Needed?

• Possess a pleasant phone voice and maintain professionalism at all times
• Strong spelling, grammar, and accuracy skills
• Customer service experience, preferably with call center or high call volume roles
• Proficiency in computer use and typing skills
• Ability to thrive in a fast-paced environment with strict deadlines and schedules

What's in it for me?

• Opportunity to work with a growing and reputable law firm
• Engage in meaningful work supporting individuals seeking legal assistance
• Develop valuable customer service and administrative skills
• Work in a supportive and inclusive environment
• Potential for career growth within the organization
• Upon completion of waiting period, associates are eligible for:
• Medical and Prescription Drug Plans
• Dental Plan
• Supplemental Life Insurance
• Short Term Disability Insurance
• 401(k)

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.