Information Technology Support

Information Technology Support

This position provides direct support to end users, performs technical troubleshooting, and ensures smooth execution of day-to-day IT operations.

The Support Technician is responsible for hardware and software setup, user onboarding/offboarding, system documentation, and customer-facing support. This position offers an excellent opportunity to gain hands-on experience with a wide variety of technologies while contributing to the stability and security of the IT environment. It is ideal for someone who is customer-focused, eager to grow, and thrives in a fast-paced, team-oriented environment.

Provide timely and effective technical support for desktops, laptops, mobile devices, printers, and peripherals

Perform onboarding and offboarding tasks, including account setup, workstation configuration, and equipment provisioning

Deliver basic training to end users on device usage, system access, and IT policies

Install, configure, and maintain essential computer hardware, software, and updates

Accurately log support activity and resolutions in the ticketing system

Maintain asset records and assist with hardware inventory management

Follow documented procedures for software deployment, imaging, and device setup

Assist in creating and updating internal IT documentation and knowledge base content

Escalate unresolved or complex issues to senior IT team members

Maintain a professional, customer-oriented approach in all support interactions

Ability to physically lift and move computer equipment.

Strong understanding of common hardware (laptops, desktops, mobile devices, printers, peripherals)

Familiarity with Microsoft 365, Windows OS, and common enterprise tools

Ability to clearly document issues and follow written procedures

Strong interpersonal skills with a customer-focused mindset

Willingness to learn and grow in a fast-paced IT environment

Ability to prioritize multiple support requests and manage time effectively

Basic troubleshooting and diagnostic skills

Familiarity with IT asset tracking or configuration documentation

Ability to work independently with moderate supervision

Excellent verbal and written communication skills

Must be a US Person (US Citizen, person granted US Permanent Resident Card or any individual who is granted status as a "protected person")

Associate's degree in information technology, Computer Science, or a related field; OR 2+ years of relevant experience in IT helpdesk or technical support in lieu of a degree.

Relevant technical certifications (e.g., CompTIA A+, Network+, Microsoft certifications) are a plus

Crystal Group, Inc, maintains a program of equal employment opportunity designed to ensure that employment and advancement opportunities are made available to all employees and applicants on the basis of individual qualifications and without regard to race, religion, color, creed, national origin, disability, age, sex, gender identity, genetic information, sexual orientation, military status, or any other classification protected by federal, state, or local laws.

All job offers are contingent on the applicant successfully completing the background check and drug screen.