Information Technology Specialist (customer Support)

Information Management Specialist

If selected for this position, you will join a well-respected team that is responsible for providing technical and analytical assistance which support the information management needs of the United States Attorney's Office. This position will be either full time in the Oakland Branch office with occasional travel to San Francisco and San Jose for nationwide deployments or will report to the San Francisco office and travel to the Oakland Branch office (at least 3 times per week) with occasional travel to San Jose for nationwide deployments. The incumbent will work in the San Francisco office for 6 months for training. Typical work assignments will include:

• Providing IT customer service and support in troubleshooting
• Resolving hardware and software interface and interoperability problems
• Implementing policies and procedures to ensure information systems reliability
• Monitoring functionality, security, and integrity of internet services
• Assist in the planning, development and coordination of litigation support and case management services
• Installing, configuring, troubleshooting, and maintaining customer hardware and software

Responsibilities will increase and assignments will become more complex as your training and experience progress.

Each grade has 10 step rates and GS employees are usually hired at step one of the applicable GS grade level at which the applicant qualified. The salary range for a GS-07 in San Francisco, California is $63,081.00 - $82,007.00 (step 1 through step 10).

Qualifications:

Basic Requirement: In addition to specialized experience or education, individuals must meet the basic requirement of having IT-related experience demonstrating each of the four competencies listed below:

• Attention to Detail
• Customer Service
• Oral Communication
• Problem Solving

Specialized experience listed below could have been obtained in either the public or private sectors:

• GS-07: To be eligible at the GS-07 level, you must meet at least ONE of the following conditions, as defined below:
• Specialized Experience
• Education
• Combination of Education and Experience

Interagency Career Transition Assistance Plan (ICTAP) - The ICTAP provides eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies.

Career Transition Assistance Plan (CTAP) - The CTAP provides eligible surplus and displaced competitive service employees in the Department of Justice with selection priority over other candidates for competitive service vacancies.

Veterans Employment Opportunity Act (VEOA) - VEOA allows eligible veterans to apply and compete for positions announced under merit promotion procedures when the hiring agency is recruiting from outside its own workforce.

Special Employment Consideration - Persons with disabilities, veterans with a compensable service-connected disability of 30% or more, certain other veterans, spouses of certain members of the armed forces, and returning Peace Corps volunteers are examples of individuals who are potentially eligible for non-competitive appointments.

All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education.

Payment of relocation expenses will not be authorized. Recruitment incentives may be paid to new or reappointed (after a 90 day break in service) federal employees as defined by 5 C.F.R. 575.103.

The Department of Justice offers a comprehensive benefits package that includes, in part, paid vacation; sick leave; holidays; telework; life insurance; health benefits; and participation in life event management services and the Federal Employees Retirement System.

If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law.

Federal Agencies must provide reasonable accommodation to applicants with disabilities, where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should contact the hiring agency directly.

The United States government does not discriminate in employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.