Implementation Specialist - Specialty Healthcare

Specialty Healthcare Solutions Manager

Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range

Hourly: $26.25 - $39.90 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to manage multiple implementations for Specialty Healthcare solutions across numerous Commerce Bank client locations.

Essential Functions

Manage implementation projects in a matrix environment, through completion, adhering to project management and operating standards, scope, cost, and timeline to achieve success and build relationships with our clients

Analyze client workflows, consult on efficiency gaps/best practices, and provide technical guidance

Develop project plans that support business goals in collaboration with client stakeholders and Senior Leadership

Complete technical implementation setup tasks and coordinate internal and external team tasks

Proactively manage project scope changes, identify potential risks, issue investigation, contingency plan development, and support

Provide Subject Matter Expert input on product enhancements based on client feedback

Lead client calls, communication, and end-user training

Document, develop, and maintain repeatable implementation playbooks/procedures

At times, assist the Sales Account Executives team during the sales process

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Knowledge of revenue cycle practice management system(s) backend/technical build

Ability to act as a technical advisor for a wide range of software solutions

Ability to understand and communicate ANSI X12 file specification formatting, both internally and externally

Working knowledge of SFTP file transmission set-up, testing, production file flow, and technical file reconciliation (835, 837, XML and flat files)

Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities

Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skill's

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

API integration knowledge preferred

Intermediate to Advanced level proficiency with Microsoft Word, Excel, Outlook, Teams, and Salesforce

Education & Experience

Bachelors degree in healthcare, business management, computer information systems, project management or equivalent combination of education and experience required

1+ years project or business process management, healthcare revenue cycle, or healthcare management consulting experience required

1+ years financial analysis experience required

PMP, CAPM, CRCR, or EPIC certification preferred

*Hybrid Schedule: In office 2 days per week

**Level of role is determined by knowledge, experience, skills, abilities, and education

The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits.

Location: 1000 Walnut St, Kansas City, Missouri 64106

Time Type: Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes' Best Midsized Employers, Forbes' Best Employers for Women, and Korn Ferry's Engaged Performance Award. You'll see the difference for yourself when you join the team.

Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.