Help Desk Specialist

Help Desk Specialist

CACI is seeking a Tier 1 Help Desk Specialist to join our team in Fort Meade, MD. This position under general supervision, assists users with government databases, software, and systems.

This role is for an IT specialist in support of Tier 1 operations for a large, complex government enterprise environment. The overall objective of the work is to perform first contact resolution of Help Desk calls/tickets that relate to software issues. Primary focus is on creation of properly documented tickets for issues received to include timely, accurate and detailed communication until resolution. Secondary focus is on assisting customers by utilizing technical knowledge and the ability to triage and remedy issues on a first call resolution. Candidates will be required to work an 8-hour shift from the Fort Meade location during core hours of 6:00am - 4:00pm.

Support responsibilities and requirements include:

• Use troubleshooting or problem isolation techniques to expedite and facilitate the identification and resolution of reported issues and requests.
• Leverage technical background to guide troubleshooting and incident management for support.
• Demonstrate sound customer service and telephone/ticket etiquette in responding to customer calls or inquiries.
• Demonstrate strong attention to detail, problem solving, and a desire to provide outstanding customer support.
• Willingness to quickly respond and achieve management requirements.

Required qualifications:

• Active clearance: TS/SCI with Poly
• HS Diploma
• Strong problem-solving and analytical skills.
• Excellent communication and customer service abilities.
• Ability to work in a fast-paced environment and manage multiple priorities.

Desired:

• Prior Help Desk experience (1-2 years).
• Prior IT support experience (1-2 years).
• Familiarity with common operating systems (Windows, macOS, Linux).
• Bachelor's degree in a technical discipline from an accredited college or university.

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What you can expect:

• A culture of integrity.
• An environment of trust.
• A focus on continuous growth.
• Your potential is limitless. So is ours.

Pay range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is: $63,300-$129,700

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.