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Help Desk Analyst III
Provide advanced technical support and mentorship to help desk staff in a large enterprise setting
Atlanta
Senior
7 hours agoBe an early applicant
USA Jobs
A platform offering a comprehensive database of federal employment opportunities across various government agencies in the United States.
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Help Desk Analyst III
Seeking an experienced Help Desk Analyst III to provide advanced technical support for end users in a large enterprise environment. Candidates should be comfortable resolving escalated tickets, mentoring entry level staff, and working in hybrid/onsite settings.
Responsibilities:
- Resolve Tier II/III technical issues across Windows, macOS, and mobile platforms.
- Support end users with hardware, software, networking, and application troubleshooting.
- Manage Active Directory accounts, permissions, and O365 administration.
- Escalate and document issues as needed, ensuring SLA compliance.
- Provide mentoring and training to Help Desk Analysts I & II.
Requirements:
- 4+ years in Help Desk / IT Support roles.
- Strong knowledge of Active Directory, O365/M365, Exchange, and ticketing systems.
- Familiarity with VPN, remote desktop tools, and mobile device management.
- Excellent communication and customer service skills.
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About USA Jobs
A platform offering a comprehensive database of federal employment opportunities across various government agencies in the United States.