Healthcare Customer Service Representative

Patient Services Representative - Healthcare Call Center

Join a dynamic healthcare call center team where your customer service skills directly support patient care. This is a 5-month contract-to-hire opportunity with a Monday-Friday schedule between 7:00 AM and 7:00 PM. Candidates must be open to working any 8-hour shift within this window.

Pay Range: $20-$21/hour

Location: Las Vegas, NV 89113 (ONSITE)

About the Role

As a Patient Services Representative, you'll manage inbound calls from patients seeking appointments, care coordination, or general assistance. You'll work in a dual-monitor setup using a soft phone system and handle a high volume of calls across multiple service lines.

Key Responsibilities

Handle 60-85 inbound calls daily; top performers exceed 100 calls/day.

Meet performance expectations of 70 calls/day by month 3.

Schedule appointments using EPIC across service lines.

Resolve inquiries efficiently with minimal transfers.

Adhere to scheduled shifts and ensure phone readiness.

Qualifications

Required:

• High School Diploma or GED
• 1+ year of customer service experience (phone and in-person)
• 6+ months of call center experience
• Strong communication and call flow management skills

Preferred:

• Healthcare experience (clinic operations, patient interactions)
• EPIC system familiarity

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Las Vegas,NV.

Application Deadline: This position is anticipated to close on Oct 24, 2025.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.