Global Account Manager

Global Account Manager

The Global Account Manager reports to the Manager of Sales and is responsible for driving revenue growth within an existing customer base across international markets, with a strong emphasis on upselling and expanding relationships. You will partner with leading global brands across EMEA & APAC, acting as a trusted advisor and helping customers unlock greater value from our solutions. This is a unique opportunity to manage a diverse set of accounts worldwide. Success requires a balance of strategic thinking, adaptability to different cultures, and a customer-first mindset.

Key Responsibilities:

• Expand Accounts: Develop and execute account plans that identify and capitalize on upsell and cross-sell opportunities.
• Build Relationships: Cultivate and strengthen long-term relationships with senior stakeholders across multiple regions and industries.
• Engage Globally: Navigate cultural nuances and business practices to drive outcomes in varied international markets.
• Partner Internally: Collaborate with Customer Success, Sales Engineering, and Product teams to deliver seamless solutions for clients.
• Sales Operations: Manage your pipeline and forecast accurately using Salesforce, ensuring visibility into global opportunities.
• Flexibility: Work across time zones with adaptability to meet the needs of global customers.
• Represent the Company: Attend trade shows and occasional client visits to represent the brand and foster growth opportunities.

What We're Looking For

• Experience: 3+ years in Account Management or a Sales role with a strong focus on upsell and expansion.
• SaaS Expertise: Proven experience managing accounts in a SaaS or B2B software environment.
• Global Mindset: Ability to work effectively with international customers, respecting cultural and business differences.
• Industry Background (Preferred): Familiarity with FMCG, distribution, health & beauty, or food & beverage sectors.
• Tech-Savvy: Salesforce proficiency and comfort working with modern sales tech tools.
• Strong Communicator: Clear, persuasive, and confident in engaging with stakeholders at all levels.
• Independent & Driven: Self-starter who thrives in a fast-paced environment with the ability to work across time zones.
• Education: Bachelor's degree or equivalent experience.