Global Account Manager

Global Account Manager

Arvato Supply Chain Solutions is hiring a Global Account Manager to provide industry-leading service while meeting the quality and KPI expectations of Arvato's Supply Chain/Retail and ecommerce customers. In this role, you will be responsible for managing assigned programs or area of focus in support of business objectives to ensure client satisfaction with products and services. This responsibility encompasses a variety of activities that require consistent directing, planning, scheduling, and tracking of tasks. You will also have overall responsibility for different programs as subject matter expert or area of focus.

Your tasks include nurturing high-end clientele to ensure all business processes across multiple lines of business are processed and addressed within established service levels. Oversee the day-to-day business and support appropriate team for execution. Participate and administration of special projects with client and internal organization. Follow established (ISO) processes. Manage inquiries, issues and improvements for supported programs and areas of focus. Work with clients and Arvato owned tools and websites. Answer customer inquiries about order status scenarios and troubleshooting technical issues. Identify emerging issues and trending problems for solution and drive solution to resolution. Keep abreast of program changes and informational updates and be responsible for updating team members on all changes. Monitor status and volumes for all business lines to ensure all service levels are met as established by the company and client. Manage the implementation of change requests to run business as area of focus. Responsible for coordination of new projects or change requests. Coordinates with global teams for supporting all service delivery aspects of businesses, including best practice sharing and adoption of improvements developed by other teams. Complies with company set procedures. Supports account's specific programs. Responsible for developing and streamlining procedures across areas of focus; responsible for execution of all client reporting and invoicing, with assistance from reporting contacts as needed. Monitor and follow-up with clients as needed on payments. Manage P&L of businesses including financial reviews, cost management, budgeting and forecasting. Lead a local team of 9-12 team members.

Your profile includes a bachelor's degree or higher. At least 5 years managerial experience within account or service delivery teams. At least 5 years experience in Warehousing, Distribution or 3PL environment. At least 5 years managing teams. Open to travel globally (20%). Excellent written and oral communication skills. Excellent knowledge of Microsoft Excel, and general Office tools and SAP S4/Hana. Experience in managing the supply chain for Retail and B2C ecommerce businesses. Experience of working with companies in High-Tech.

We offer medical, dental, vision, life insurance, and disability pay. 401(k) with company matching up to 6%. Paid time off, including paid holidays. Flexible spending accounts. Voluntary benefits such as legal and financial assistance, pet insurance, and more. Employee assistance program. Ongoing employee development opportunities including tuition reimbursement, scholarships, and training. Commuter benefits. Employee engagement activities. EOE Protected Veterans/Disability