Fraud Specialist - Deposit Services

Commerce Bank Job Opportunity

Building a career at Commerce is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk.

Compensation Range

Hourly: $18.55 - $21.40 (Amount based on relevant experience, skills, and competencies.)

About This Job

The main purpose of this job is to perform tasks designed to prevent, detect, analyze, investigate, and recover efforts to protect Retail/Commercial customers, and Commerce Bank as it relates to the overall effort to control Bank and/or Customer losses involving Check, ACH, Wire, and Online Banking Bill Payment fraud.

Essential Functions

Prevent, investigate, recover potential fraud losses against Commerce Bank on checks, wires, ACH, and online bill payments

Prevent losses by identifying and contacting Bank officers or customers' whose account activity indicates potential fraudulent use and determine what action to take on the account

Combine input from multiple sources including system analysis and inspection of check images and render judgment whether to pay or forward for further review / return

Articulate to branch personnel or customer the reason why an item is being flagged for further review and upon confirmation of fraud, next steps in an attempt to recover the funds

Perform other duties as assigned

Knowledge, Skills & Abilities Required

Moderate knowledge of the banking industry and bank operations, including best practices

Knowledge, or ability to learn the check processing operations, including the flow of a check through the check clearing process and the return item processing deadlines

Knowledge, or ability to learn relevant operating systems (Branch Connections, DSS, RCIF, On-Demand, the Signature Verification System, The Online Customer Verification System, Highbond, Fiserv Fraud, and IAS)

Ability to learn how to read the legal amount on handwritten checks

Motivated and organized self-starter with attention to detail and the ability to manage multiple priorities while working independently

Inquisitive, agile, and team player with excellent written, verbal and interpersonal communication skills

Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values

Basic level proficiency with Microsoft Word, Excel, Outlook, and SharePoint

Education & Experience

Associate's degree or equivalent combination of education and experience preferred

1+ years bank experience required

Location: 922 Walnut St, Kansas City, Missouri 64106

Time Type:

Full time

Commerce Bank has been awarded numerous awards for our company culture. We have been included on distinguished lists such as Forbes' Best Midsized Employers, Forbes' Best Employers for Women, and Korn Ferry's Engaged Performance Award. You'll see the difference for yourself when you join the team.

Equal Opportunity Employer

Commerce Bank is proud to be an Equal Employment Opportunity employer and believes that every individual should have the opportunity to work at a job for which he, she or they qualifies. We celebrate diversity and do not discriminate based on race, color, ancestry, ethnicity, gender identity, gender expression, sex, sexual orientation, disability (including physical or mental handicap), age, veteran status, military status, national origin, religion, pregnancy status, marital status, genetic information, or any other status protected by applicable federal, state or local law.