Enterprise Account Manager, Alexa+ Enterprise

Enterprise Account Manager For Alexa+ Enterprise

Amazon is seeking a results-driven and customer-obsessed Enterprise Account Manager to join the Alexa+ Enterprise team, focused on driving growth with our strategic enterprise partners in the hospitality, senior living, and healthcare verticals. This role is critical to expanding our footprint with existing partners by deepening relationships, identifying new opportunities, and maximizing value for direct enterprise customers and channel partners.

As a Senior Enterprise Account Manager for Alexa+ Enterprise, you will own relationships with key enterprise accounts, serving as their primary point of contact and trusted advisor. You will be responsible for driving account growth through expansion opportunities, ensuring customer success, and collaborating with channel partners to scale adoption of Alexa+ Enterprise solutions. This role requires a unique blend of relationship management, strategic thinking, and operational excellence to navigate complex enterprise environments and multi-stakeholder dynamics.

You will work closely with cross-functional teams including business development, product, engineering, finance, and marketing to deliver exceptional experiences for partners. Your ability to understand customer needs, identify growth opportunities, and drive execution will be essential to success in this role.

The ideal candidate is a strategic relationship builder who thrives in a fast-paced, dynamic environment. You are comfortable managing complexity, can balance competing priorities, and have a proven track record of driving revenue growth in enterprise accounts. You bring strong business acumen, excellent communication skills, and the ability to influence stakeholders at all levels-both internally and externally.

Key job responsibilities include:

• Own and manage strategic relationships with assigned enterprise partners, serving as their primary point of contact and advocate within Amazon to ensure partner success and satisfaction.
• Drive account growth by identifying and pursuing expansion opportunities with existing direct customers and channel partners, including upsell, cross-sell, and new use case development.
• Build and maintain strong relationships with channel partners, enabling them to effectively sell, deploy, and support Alexa+ Enterprise solutions within their customer base.
• Guide partners in pipeline prioritization, factoring in integration readiness, product availability, technical dependencies, and other operational constraints to maximize conversion and long-term value.
• Conduct regular business reviews with partners to assess performance, gather feedback, identify challenges, and align on strategic priorities and growth initiatives.
• Collaborate with internal teams including business development, product, engineering, finance, and marketing to address partner needs, resolve issues, and fulfill commitments in a timely manner.
• Design and implement scalable onboarding processes for both new channel partners and the enterprise customers they sign to Alexa+ Enterprise, ensuring repeatable deployment success and accelerating time to value.
• Monitor account health metrics and proactively address risks or concerns that could impact partner satisfaction, retention, or growth potential.
• Serve as the voice of the customer internally, providing feedback to product and engineering teams to inform roadmap priorities and improve the partner experience.
• Track and report on account performance, pipeline development, and revenue forecasts to leadership, providing insights and recommendations for continuous improvement.

The Alexa+ Enterprise Business Development team owns strategic enterprise partnerships that drive adoption and monetization of Alexa+ technology. The Alexa+ Enterprise Business Development team values authentic, independent, and passionate individuals that think creatively and work proactively to deliver innovative solutions for customers.

Basic Qualifications:

• 5+ years of business development, or account management with a proven ability to deliver results experience
• Bachelor's degree or equivalent
• Experience influencing internal and external stakeholders
• Experience in management of large, complex enterprise accounts or equivalent

Preferred Qualifications:

• Experience building strategic relationships with stakeholders, including communicating and collaborating across teams and functions

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.