Enterprise Account Manager

Enterprise Client Partner

As the Enterprise Client Partner, you will focus on cultivating, nurturing, and expanding relationships with our existing clients, specifically with organizations that employ between 5,000 to less than 25,000 individuals. Your primary goal will be to drive revenue growth by identifying and pursuing opportunities for upselling and cross-selling our products and services, as well as overseeing and closing contract renewals to ensure long-term client satisfaction. The ideal candidate will have a strong understanding of Enterprise-level client needs and a proven track record of managing complex accounts.

The Enterprise Client Partner will:

• Build and maintain strong, long-lasting relationships with key stakeholders within assigned Enterprise accounts to foster trust and loyalty.
• Identify and pursue opportunities for expanding the book of business within existing accounts, focusing on upselling and cross-selling initiatives.
• Collaborate with clients to understand their business objectives and challenges, and develop tailored strategies that align our solutions with their needs.
• Regularly assess account performance, tracking key metrics and customer feedback to ensure satisfaction and drive retention.
• Work closely with internal teams, including sales, marketing, and product development, to ensure alignment on client needs and deliverables.
• Prepare and present detailed reports on account performance, pipeline growth, and industry trends to both internal stakeholders and clients.
• Address client concerns promptly and effectively, ensuring timely solutions and a high level of client satisfaction.

Basic Qualifications:

• Bachelor's or advanced degree in Business Administration, Marketing, or a related field.
• 5+ years of experience in account management, sales, or business development.

Preferred Skills & Experience:

• 3+ years of experience in an Enterprise environment.
• Proven track record of successfully managing and growing client accounts, with demonstrated ability to meet or exceed revenue targets.
• Strong understanding of Enterprise client needs and market trends within relevant industries.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Strong analytical and problem-solving skills, with a results-oriented mindset.

Benefits include medical, dental, and vision insurance, HSA, employee stock purchasing program, 401(k), paid time off, holiday pay, and more.