E - commerce & Customer Service Specialist - Off Road Place

E-Commerce & Customer Service Specialist

Irving, Texas | Full-Time | Off-Road Industry Focus

Are you a data-driven e-commerce professional who thrives at the intersection of tech, operations, and adventure? Off-Road Place is looking for a passionate and organized E-Commerce Specialist to take charge of our Shopify-based platform and offer amazing customer service. We're not just another storefront-we're a premium outfitter for the off-road and overland community. That means we value precision, passion, and people who know what a suspension lift and 35s mean.

What You'll Do

E-Commerce Operations

Manage the daily operations of our Shopify backend: product uploads, data tagging, app integrations, and fulfillment logic.

Own the entire product catalog process-SKU merges, metadata optimization, suspension bundle creation, and schema management.

Coordinate and approve site updates and UX enhancements from external dev agencies.

Process manual orders and organize product categories with a high level of accuracy.

Ensure accurate product data, including fitment info (e.g., Year/Make/Model) and attributes.

Consolidate product data from multiple sources into our unified database.

Set up and maintain Shopify Collective accounts, ensuring smooth vendor onboarding and data sync.

Manage fulfillment tools like SparkShipping and Intuitive Shipping for streamlined order routing.

Cultivate strong vendor relationships through clear communication and consistent collaboration.

Customer Service

Respond to customers about questions and order updates.

Answer phone calls to provide assistance and streamline customers to the right person.

Respond to customer reviews as well as solicit reviews to customers.

Monitor social channels to help offer assistance and gain customer referrals.

Financial & Compliance Oversight

Maintain internal P&L tracking for e-commerce sales, including product costs, shipping, and profitability.

Oversee digital tax compliance setup, including transitions from Avalara to Numeral and Shopify Tax.

What You Bring

3+ year's experience managing Shopify or comparable e-commerce platforms.

Proficiency with tools like Matrixify, Klaviyo, Google Analytics/Search Console.

Familiarity with drop shipping, MAP pricing, and multi-channel fulfillment.

Proven experience building a brand and product catalog.

A proficient understanding of digital marketing and how to reach an audience with an omni-channel approach.

A sharp analytical mindset with a talent for process improvement.

Comfortable managing third-party developers and working cross-functionally.

* Bonus: You live and breathe the off-road or overland lifestyle.