Digital & IT Technical Specialist - Directory Services

Senior Identity & Access Management Engineer

Location: Hemel Hempstead

Hours: 37.5 - Flexible working

Duration: Permanent

The Role:

We are seeking an Identity & Access Management Engineer to support and evolve our enterprise directory services across a global environment. This role is ideal for someone who enjoys ownership, project-driven work, and being a trusted technical authority in identity services.

This is a senior technical role with a strong emphasis on project delivery, lifecycle management, and continuous improvement. You will act as a Subject Matter Expert for enterprise directory services while supporting global business functions across multiple regions.

You'll work within a collaborative, global team spanning the US regions and the UK, partnering closely with internal teams and outsourced support functions.

Responsibilities of the role:

Own, support, and improve global Active Directory and Microsoft Entra ID platforms

Design and implement Identity & Access Management (IAM/IDAM) solutions

Act as an escalation point for support teams on complex identity incidents

Lead project-based initiatives, including platform enhancements, migrations, and new capabilities

Perform lifecycle management of directory services, tools, and supporting technologies

Enable new identity capabilities while ensuring security, resilience, and compliance

Collaborate with technical teams, business stakeholders, and external partners

Skills required:

Significant experience in enterprise IT, with deep expertise in directory services and identity platforms

Knowledge of Active Directory, Entra ID, and IAM best practices

Experience operating as a senior technical SME in complex, global environments

Proven ability to work self-directed, take ownership, and drive outcomes

Excellent communication, collaboration, and stakeholder engagement skills

A security-first mindset with experience in compliance and identity security controls